Customer Experience Representative
Permobilhas a position open for aCustomer Experience Representative
Pay Range: $20.00 – $21.00 per hour
Shift: 1st Shift
Schedule: Full-time Monday–Friday, 6:00am–2:30pm
Training Schedule: 7:00am–3:30pm until training is complete
Overtime: May be required based on business needs
Location: Pasco
________________________________________
Build what’s next at Permobil.
Permobil exists to create a future that is free from mobility limitations We design and deliver innovative mobility solutions that transform lives—helping people live with greater independence, dignity, and freedom.
We are entering our next phase of growth by:
Driving faster, breakthrough innovation
Building a world-class, resilient manufacturing system
Delivering exceptional customer experiences that build lifelong loyalty
Supported by a bold, people-first culture and an AI-enabled business, we are turning ambition into impact at scale.
Join us in shaping the future of mobility.
Your Role in Our Mission
This position is part of the
Customer Experience team in Pasco, WA. This role reports directly to
the Customer Experience Manager.
The Customer Experience representative is part of a team
that provide support to customers, sales reps, and end users all over thew
world.
For specific duties, see below. The Customer Experience representative
is part of a team that provide support to customers, sales reps, and end users
all over thew world. For specific duties, see below.
Applies acquired job skills and company policies and procedures to complete assigned tasks.
Typically requires a minimum of 2-3 years of related experience. Typically requires a general education, vocational training and/or on-the-job training.
Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
Normally follows established procedures on routine work, requires instructions only on new assignments.
Dedicated Point of Contact for specified international region, providing daily and technical support.
Process quotes, parts orders, chair orders and returns when applicable within the region.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Ability to multi-task, prioritize, and manage time effectively.
Support Customer Experience teams as needed.
Follow direction, procedures, and instructions for all work assignments.
Work as a team and maintain professionalism at all levels in the organization.
Maintain regular and predictable attendance; report to work on time.
Other duties and responsibilities as assigned. Duties and responsibilities may change from time to time.
Highlight cross-functional collaboration and ownership.
Emphasize continuous improvement and efficiency.
What You’ll Bring
Minimum of at least 2-4 years’ experience of customer support.
Proven customer support experience or experience as a Client Services Representative.
High school diploma or GED.
Call center experience a plus.
Proficiency in the English language (written and oral); strong grammar skills.
Ability to communicate with a pleasant voice and in a professional manner.
Attention to detail and ability to perform accurate work.
Ability to maintain confidentiality of information and records.
Ability to work independently, self-starter, with minimal supervision.
Ability to prioritize and reprioritize tasks on an ongoing basis.
Basic computer, and math skills; proficiency with Microsoft Office Suite and Adobe Acrobat.
Ability to multi-task and work in a fast-paced environment and manage time effectively.
Interact with a multitude of internal areas including Sales, Transportation, Production Planning.
Ability to accommodate flexible or varied work schedules.
Ability to thrive in a fast-paced, evolving environment
Strong problem-solving mindset
________________________________________
Pay Transparency
The expected pay range for this role is $20.00 – $21.00 per hourFinal compensation will depend on factors such as experience, skills, and internal equity.
In addition to base pay, Permobil offers our full-time employees the following:
Medical, Dental, and Vision benefits that begin on your first day
HSA contribution matching up to $1,600/year
401(k) Retirement – 100% employer match on the first 3%, with 50% matching on the next 2% with immediate vesting. Traditional and ROTH options
Generous PTO policies
100% Employer paid LTD, STD, and Life Insurance plans
Permobil will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information."
________________________________________
Additional Details
Apply via our career site today!For more information about the role or the recruitment process, please contact Caitlyn Mayhew, Talent Acquisition Specialist at caitlyn.mayhew@permobilcom or by faxing 1-888-686-4559 Zach Blaisdell, Talent Acquisition Partner at zach.blaisdell@permobil.com or by faxing 1-866-686-4559
________________________________________
About Permobil
Permobil was founded on the belief that helping people achieve the greatest level of independence is a basic human right. For over 50 years, we’ve been a global leader in advanced rehabilitation technology, continuously improving the lives of our users through innovative mobility solutions.
Today, our portfolio includes power wheelchairs, seating and positioning products, and manual mobility solutions. Permobil operates in more than 18 countries and is part of Patricia Industries, a subsidiary of Investor AB.
For information regarding Permobil's Privacy Notice, please visit Permobil Candidate Privacy Notice Permobil Candidate Privacy Notice
Permobil is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Know Your Rights: Workplace Discrimination is Illegal
Please respect that we do not wish recruitment assistance or advertising. We decline calls from recruitment and advertising providers.
Permobil founder Dr. Per Uddén believed that helping individuals achieve the greatest level of independence is a basic human right and, for over 50 years, that has been the driving force behind our innovative assistive technology. We are passionate about understanding our users’ needs and helping them live life to the fullest. We are a global leader in trusted healthcare solutions for power and manual wheelchairs, seating and positioning products, and power assist. Permobil is part of Patricia Industries, a subsidiary of Investor AB and is headquartered in Sweden. Permobil has 1600 team members in more than 15 countries around the world. For more information regarding the company’s storied history and complete product line visit permobil.com.
Permobil Group is owned by Investor AB and the global leader in Complex Rehab Technology. We are present in more than 17 countries with 1 600 employees and have an annual turnover of more than SEK 4 billion. Our major brands are Permobil, TiLite and ROHO, with more to come.
We are continuously growing by entering new geographical markets and adding new technologies and products, to further support the community of people with disabilities.
