About us | Mō mātou
ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.
You can find more about ACC and the work we do here
About the role | Mō te tūranga mahi
As a Customer Experience Representative, you will be one of the first voices our customers hear on their way to recovery. You’ll take inbound calls from our clients and providers while completing a thorough induction and training programme that blends classroom learning with hands‑on experience, ensuring you’re supported every step of the way.
We are looking for individuals who can demonstrate resilience in this role by; managing a high-volume of customer calls, are confident with more sensitive discussions and showcasing empathy with clients, strong time‑management skills and proactively leading your wellbeing by using the support available.
You will have opportunities to continually grow and develop your skills as a Customer Experience Representative. You will be trained to support our clients via emails and live chat, as well as assisting our business levies customers. This role is an excellent entry-level position into ACC, where you will learn a lot about different parts of the organisation. We regularly recruit Customer Experience Representatives as many of our kaimahi (people) progress and develop into other areas of the business within 1-2 years.
This role has a set start date of Monday 28 September 2026 This is a full-time role (40 hours per week), you will work Monday to Friday between the hours of 8am and 6pm on a rotating roster. We will inform you of your working hours approximately four weeks in advance.
About you | Mōu
Working at ACC | Mō ACC
At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:
The starting salary for this role is $60,486 and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.
How to apply | Mepēheatetukutono
Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.
Applications will run through to 11pm Sunday 2 August 2026 however please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.
Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email HR help.
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.
There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.
As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.
As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
