Mountville

Customer Experience Representative

Mountville  •  Manchester, GB (Hybrid)  •  15 hours ago
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Job Description

To form part of the on site Customer Service Support Team based at the Middleton Plant.

Reporting to: Customer Service Team Leader

Hours per week: 37.50 hours per week with a 30 minute unpaid lunch break

Working Hours: 8.00am – 16.00pm (flexible) with Hybrid Working - working a

minimum of 3 days in the office


General Company Overview:
M+A Matting is the largest manufacturer of rubber-backed floor mats in the world. For quite a long time, we’ve been a symbol of quality and customer service. We’re the driving force in the matting business, developing the next generation of mats designed to provide superior safety, cleanliness, and comfort to workers and customers around the world. Whether you need entrance mats, logo mats, anti-fatigue or specialty matting, M+A Matting has you covered.

Duties and Areas of Responsibilities:

  • Maintains and updates general customer data and pricing in the operating system.
  • Manages and enters orders daily.
  • Resolves any customer problems or complaints in a timely manner.
  • Provides quotations to customers.
  • Handles freight quotes.
  • Handles daily invoicing.
  • Manages intercompany orders (communication with sister companies about orders)
  • Works closely together with Production, Sales, Accounting and Shipping departments.

Knowledge, Skills, Abilities

  • Excellent interpersonal skills
  • Highly organized and disciplined
  • Ability to work in a very fast paced multi-cultural environment.
  • Strong client-facing and communication skills
  • Excellent knowledge of Microsoft Office Products.
  • Hands on mentality
  • Excellent work ethic and strong sense of urgency.
  • Excellent problem-solving skills.
  • Excellent written and verbal skills in English. German, French, Spanish or any other language, is an added advantage.

Credentials & Experience

  • Bachelor’s degree preferred but not essential.
Mountville

About Mountville

The late Emmett Hart established Mountville Mills in 1963 in a small building just outside of LaGrange, Georgia. Hart worked at Callaway Mills for 15 years in the design and development departments before starting his own company with the encouragement of his wife, Nancy.

Emmett and Nancy were among the first seven employees of Mountville Mills. Today, the family-owned business maintains more than 640,000 square-feet in manufacturing plants, and more than 1,000 employees across North America and Europe.

Mountville Mills first expanded by joining forces with The Andersen Company in Dalton, Georgia in 1999. In 2005, Mountville expanded its operations to Ronse, Belgium, where it maintains a manufacturing and sales facility to service the mat needs of its European customers. In 2008, Mountville acquired the North American business unit of Kleen-Tex Industries, Inc. In 2018, the textile rental division of Mountville Mills and The Andersen Company merged to form M+A Matting which serves both U.S. and Canadian customers. Additional members of the Mountville family include Mountville Mills Rubber Company, Logo Mats LLC, Bungalow Flooring, Purple Mustard, Motif, The MatWorks, and Matterly.

For decades, Mountville been a symbol of quality and customer service. We’re the driving force in the mat industry, developing the next generation of mats designed to provide superior safety, cleanliness, and comfort to workers and customers across the world. Our diverse product mix is a direct reflection of our diverse customers and end users who span virtually every industry – healthcare, hospitality, food service, retail, education, industrial, and commercial.

Industry
Manufacturing & Production
Company Size
201-500 employees
Headquarters
LaGrange, GA
Year Founded
1963
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