Enterprise Mobility

Customer Experience Representative

Enterprise Mobility  •  $17.31 - $22.80/hr  •  Daytona Beach, FL (Onsite)  •  2 months ago
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Job Description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR) at the Daytona Beach Airport. The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $17.31 / hr ($17.81 / hour after 4pm) PLUS monthly customer service bonus incentives. This is an anticiated yearly target of $36,000 / year - $45,600 / year

This position is located at the Daytona Beach Airport, 700 Terminal Dr, Daytona Beach, FL 32114

We offer:

  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

Schedule:Apart from religious observation, interested candidates must be able to work at least one of the following full-time (40 hour/week) shift schedules, including holidays:

  • Shift #1: Thursday - Monday: 8am-4pm, Tue/Wed: OFF

  • Shift #2: Tuesday - Saturday:11am-7pm, Sun/Mon: OFF

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
  • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related convictions on driving record in the past 5 years
  • Must be able to understand, read, write and speak English
  • Must be willing to work at the Daytona Beach Airport
  • Must be willing to accept pay of $17.31 / hour ($17.81 / hour after 4pm) plus monthly customer service bonus incentives
  • Apart from religious observation, must be able to work at least one of the following full-time (40 hour/week) shift schedules, including holidays:
    • Shift #1: Thursday - Monday: 8am-4pm, Tue/Wed: OFF

    • Shift #2: Tuesday - Saturday:11am-7pm, Sun/Mon: OFF

Enterprise Mobility

About Enterprise Mobility

At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey.

Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself.

Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences.

That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
St. Louis, Missouri
Year Founded
Unknown
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