Job Description
Job Location: Painful Pleasures - Hanover, MD 21076
Salary Range: $21.00 - $23.00 Hourly
About Body Art Alliance (BAA)
Body Art Alliance (BAA) is a global house of brands powering the world of tattooing, piercing, and body jewelry. From machines and inks to jewelry trusted by artists worldwide, our products fuel creativity, craftsmanship, and self-expression.
We move fast, think big, and care deeply about our people and our customers. Operational excellence matters here—but so do culture, collaboration, and having fun while building something great.
The Role
We’re looking for a Customer Experience Representative (CXR) who is passionate about delivering outstanding service and building strong customer relationships. In this role, you’ll be the frontline connection between our brands and our customers—answering questions, resolving issues, processing orders, and identifying opportunities to support customer growth.
If you’re solutions-oriented, thrive in a fast-paced environment, and enjoy helping customers succeed, this role is for you.
What You’ll Do
- Handle incoming customer calls and inquiries with professionalism and care
- Identify customer needs and provide accurate information on products and services
- Build trust and long-term relationships through open, clear communication
- Generate and support sales opportunities, including new and repeat customers
- Enter and manage customer orders accurately and efficiently
- Resolve customer questions and concerns; escalate issues when appropriate
- Ensure timely follow-up and resolution of customer issues
- Maintain detailed records of customer interactions in CRM systems
- Follow company communication standards, procedures, and policies
- Support additional projects and duties assigned
What You Bring
- Excellent communication and active listening skills
- Strong customer service mindset with proven problem-solving abilities
- Ability to remain calm and professional in high-volume or high-pressure situations
- Strong organizational and time-management skills
- Proficiency in Microsoft Office (including Excel) and comfort learning new systems
Qualifications
- High school diploma or equivalent required
- Previous experience in customer support or client service required
- Track record of meeting or exceeding performance or sales goals
- Strong phone-based customer interaction skills
- Experience using CRM systems preferred
- Ability to multitask and prioritize effectively
Physical Requirements
- Ability to sit for extended periods while working at a computer
- Ability to lift up to 15 pounds as needed
Why Join BAA?
- Be part of a fast-growing, global organization in the body art industry
- Work with passionate, creative, and collaborative teams
- Opportunity to grow your skills and career within a people-first culture
Body Art Alliance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
