Mountville

Customer Experience Representative

Mountville  •  $18/hr  •  LaGrange, GA (Hybrid)  •  4 months ago
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Job Description

BRIEF COMPANY DESCRIPTION: Logo Mats, LLC is a division of Mountville, headquartered in LaGrange, Georgia. The company is the premier supplier of floor mats to the promotional products and ad specialty industry. We are known worldwide for our superior customer service, development, and marketing of innovative products.

The primary responsibility of this position is to world class customer service to our customers, including, but not limited to: providing product and pricing information, processing orders, ensuring that all orders are shipped in a timely manner and resolving issues that arise from the problems with orders (regarding replacements, credits, etc.), to ensure 100% customer satisfaction. This position will also focus on processing, investigating, and resolving customer freight claims.

ESSENTIAL FUNCTIONS OF THE JOB:

  • Process freight claims entry in a timely manner. File claims with carriers related to customer quantity shortages, quality issues and transit related cargo loss damage. Document recovery of various claims issues and communicate status of claims with customer.
  • Process customer orders
  • Answer phone or email inquires
  • Provide product information and meet service requests
  • Track orders and coordinate correction of orders
  • Process inquiries on shipping status, pricing or invoicing information, and various website questions
  • Liaise between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction

Local Candidates Only **No Relocation Assistance Provided**

QUALIFICATIONS:

  • Passion for Customer Service- customer satisfaction is your passion and #1 goal.
  • Team player- you thrive in a team-oriented environment and is eager to help when needed.
  • Strong interpersonal and communication skills.
  • Detail and task-oriented and possess creative problem-solving skills
  • Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.
  • We are seeking a team player with strong computer skills working with Microsoft Office Suite (Word, PowerPoint, and Excel).
  • Proficient utilizing customer relationship management (CRM) software
  • Highly motivated, has a strong work ethic, sense of urgency, and is a self-starter
  • Expresses written and oral ideas clearly and can proactively share information
  • Post-secondary education or college degree

COMPENSATION: Starting at $18/hour. Based on experience and qualifications.

BENEFITS: Logo Mats, LLC offers a comprehensive benefits package including medical, dental, and vision insurance as well as life insurance, disability insurance, and 401(k) with profit sharing.

WORK HOURS: General office hours, Monday - Friday 8am-5pm, plus occasional overtime. After completion of initial training process, a hybrid work schedule may be adopted. We offer staff the opportunity to work remotely from home 1 day per week.

Mountville

About Mountville

The late Emmett Hart established Mountville Mills in 1963 in a small building just outside of LaGrange, Georgia. Hart worked at Callaway Mills for 15 years in the design and development departments before starting his own company with the encouragement of his wife, Nancy.

Emmett and Nancy were among the first seven employees of Mountville Mills. Today, the family-owned business maintains more than 640,000 square-feet in manufacturing plants, and more than 1,000 employees across North America and Europe.

Mountville Mills first expanded by joining forces with The Andersen Company in Dalton, Georgia in 1999. In 2005, Mountville expanded its operations to Ronse, Belgium, where it maintains a manufacturing and sales facility to service the mat needs of its European customers. In 2008, Mountville acquired the North American business unit of Kleen-Tex Industries, Inc. In 2018, the textile rental division of Mountville Mills and The Andersen Company merged to form M+A Matting which serves both U.S. and Canadian customers. Additional members of the Mountville family include Mountville Mills Rubber Company, Logo Mats LLC, Bungalow Flooring, Purple Mustard, Motif, The MatWorks, and Matterly.

For decades, Mountville been a symbol of quality and customer service. We’re the driving force in the mat industry, developing the next generation of mats designed to provide superior safety, cleanliness, and comfort to workers and customers across the world. Our diverse product mix is a direct reflection of our diverse customers and end users who span virtually every industry – healthcare, hospitality, food service, retail, education, industrial, and commercial.

Industry
Manufacturing & Production
Company Size
201-500 employees
Headquarters
LaGrange, GA
Year Founded
1963
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