HNI Corporation

Customer Experience Project Specialist 1

HNI Corporation  •  Muscatine, IA (Onsite)  •  4 months ago
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Job Description

HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion, and belonging.Your Impact Starts the Day You Do!

What We Need:

We are looking for a Project Specialist to join our HNI Workplace Furnishings team. As a Project Specialist, you will manage  large, complex furniture projects ($1.5M+ in value) from order planning through completion. This role requires prior project coordination experience and strong ownership, with a focus on delivering exceptional customer experiences while balancing internal and external stakeholder interests. You will coordinate resources, resolve challenges proactively, and optimize project execution to drive efficiency, profitability, and customer satisfaction. Occasional travel may be required (up to 10%) to meet with dealers in person and strengthen relationships.

What You Will Do:

  • Manage all aspects of high-value, complex orders from opportunity win through delivery, including post-delivery follow-up and warranty support.
  • Act as the primary point of contact for customers and dealers, providing clear guidance, answers, and proactive updates throughout the project lifecycle.
  • Collaborate with Field Sales, Supply Chain, Transportation, and Customer Support teams to ensure accurate, on-time project execution.
  • Coordinate planning and delivery schedules, change orders, order entry, and factory interactions while mitigating risk and avoiding repeat issues.
  • Review large order reports and assign projects across the team to balance workload and ensure deadlines are met.
  • Exhibit urgency and problem-solving skills to resolve unexpected project complications, creating mutually beneficial solutions.
  • Enter and maintain accurate project and order data in Salesforce and Oracle to support operational and reporting needs.
  • Support team members by sharing workload, providing coverage for vacation or queues, and assisting with cross-team initiatives.

What You Have:

  • Associate’s Degree required; Bachelor’s Degree preferred.
  • Prior project coordination experience required; experience managing large-scale, high-value projects ($1.5M+) preferred.
  • Customer-facing experience with strong communication skills.
  • Experience with Oracle and Salesforce strongly preferred.
  • Understanding of supply chain, manufacturing, or production processes.

What You’re Good At:

  • Leading complex projects with confidence, urgency, and accountability.
  • Building and maintaining strong relationships with customers, dealers, and internal stakeholders.
  • Anticipating risks, identifying solutions, and driving rapid resolution to challenges.
  • Managing multiple priorities in a fast-paced environment while maintaining attention to detail.
  • Communicating clearly and professionally in both written and verbal formats.
  • Working independently, making sound judgments, and knowing when to escalate issues.
  • Collaborating effectively as part of a team and contributing to a positive, solutions-oriented culture.
HNI Corporation

About HNI Corporation

At HNI Corporation, we go beyond simply building great desks, chairs, file cabinets and fireplaces. We're focused on building relationships by delivering solutions. With deeply held values that were born with the corporation's founding in 1944, we are a collection of individuals, called members, united by a dedication to integrity, quality, innovation, service and continuous improvement.

HNI Corporation's growth strategy centers on three imperatives: building leading brands, taking care of end users and achieving operational excellence. The corporation's manufacturing and supply chain expertise consistently translates to the highest quality products, provided with the fastest and most dependable turnaround in its industries.

HNI Corporation is a group of companies, each representing a family of leading brands, products and services for the office and home. In HNI Corporation's unique and powerful member-owner environment, every member has an opportunity to share in making the business better. Everyone is rewarded for individual and collective performance through stock ownership, profit sharing and other compensation systems.

Our culture is built around Rapid Continuous Improvement (RCI) and the notion that every member has something unique and valuable to contribute. We have found that when our people share their ideas, and management acts on those ideas, we achieve something powerful: 10,000-plus individuals working actively to make the company better.

Industry
Manufacturing & Production
Company Size
5,001-10,000 employees
Headquarters
Muscatine, Iowa
Year Founded
Unknown
Website
hnicorp.com
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