Job Description
What can you expect as a FedEx team member?
- Career Mobility and Development When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
- Total Compensation and Benefits Package We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"
Company:
INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.
City:
Gurugram
Scheduled Weekly Hours:
48
Worker Type:
Regular
Posting Start Date
19-May-2026
Posting Close Date:
29-Jun-2026
Job Family:
FXE-MEISA: Customer Experience Planning & Engineering Specialist
This opportunity is for a Grade 11 position and is specifically aligned to a permanent night shift role
Quality Audits & Governance
- Conduct regular quality audits to ensure adherence to defined processes, policies, and performance standards.
- Analyze audit outcomes to identify trends, gaps, and risk areas, and recommend corrective and preventive actions.
- Partner with Operations and stakeholders to implement quality improvement initiatives and track effectiveness.
Learning & Development (L&D)
- Support the design and execution of learning and development programs aligned with business and operational needs.
- Identify skill gaps through performance data, audits, and stakeholder feedback, and propose targeted L&D interventions.
- Measure training effectiveness using predefined metrics and drive continuous enhancement.
Training & Onboarding of New Hires
- Plan and deliver training programs for new hires, ensuring readiness for live operations.
- Coordinate with Operations, Quality, and SMEs to maintain training content accuracy and relevance.
- Provide post-training support and analysis to improve time-to-proficiency and reduce early-life defects.
Process Improvement
- Identify opportunities for process optimization and standardization using data-driven analysis.
- Drive continuous improvement initiatives to enhance efficiency, quality, and customer experience.
- Develop and maintain SOPs, process documentation, and best practices.
Project Management
- Support and manage cross-functional projects, including hiring programs, transitions, and strategic initiatives.
- Define project scope, timelines, deliverables, risks, and dependencies.
- Track progress, ensure stakeholder alignment, and provide regular status updates.
Problem Solving & Critical Thinking
- Apply structured problem-solving methodologies to address operational and performance challenges.
- Analyze complex data sets to derive insights and recommend actionable solutions.
- Demonstrate strong critical thinking in evaluating options, risks, and trade-offs.
Data Analytics & Insights
- Perform data analysis on operational, quality, and training performance metrics to identify trends, patterns, and improvement opportunities.
- Generate data-driven insights to support decision-making and business strategy.
- Design and maintain dashboards and reports to provide visibility into key performance indicators (KPIs).
- Translate complex datasets into actionable recommendations for stakeholders.
Data Visualization
- Develop intuitive data visualizations (dashboards, charts, presentations) using tools such as Excel, Power BI, or similar platforms.
- Present insights in a clear and impactful manner to leadership and cross-functional teams.
- Ensure consistent and standardized reporting frameworks across projects.
You will be a great fit if you
- Solid understanding of quality frameworks, L&D methodologies, and operational processes
- Strong expertise in data analytics, reporting, and visualization tools (e.g., Excel, Power BI)
- Excellent analytical thinking, problem-solving, and critical reasoning skills
- Experience in project management and cross-functional stakeholder management
- Strong communication and data storytelling abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong understanding of quality frameworks, training methodologies, and operational processes
- Excellent analytical, problem-solving, and critical thinking skills
- Proven experience in project management and stakeholder coordination
- Strong communication and presentation skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
