In Melbourne, water is essential to our way of life.
As caretakers for Melbourne’s water cycle, and our catchments. We care for water, life, and land throughout Melbourne: both its people and its biodiversity.
Each time you drink from the tap, flush a toilet, or kayak down the Yarra we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home, just as we have for over 130 years.
The Customer Experience Partner role is focused on driving and supporting customer experience improvement initiatives across Melbourne Water with an emphasis on collaboration and alignment. This role involves strategic influence, operational contribution, and leadership in delivering customer-centred design and change. We are looking for a collaborative and adaptable Customer Experience Partner to help shape, deliver and embed customer experience improvements across Melbourne Water.
In this role, you’ll work closely with teams across the organisation to identify customer needs, translate insights and data into practical improvement opportunities, and support the delivery of initiatives that enhance how customers experience our services. You will play a key role in aligning stakeholders, supporting change and adoption, and helping teams apply service design, continuous improvement and cultural change approaches.
For more information, please refer to the attached Role Mandate
This is a great opportunity for someone who enjoys working across business and technical areas, influencing outcomes, and turning customer insights into meaningful action.
The ideal candid will be curious and adaptable, a systems thinker with strong stakeholder engagement skills, a practical improvement mindset, and experience supporting customer change initiatives in a complex environment.
At Melbourne Water, we care deeply about water and the life it sustains.
Our team is inspired by passion and purpose, with an unwavering commitment to safety. We are on a mission to protect every Melburnian’s way of life, one drop at a time.
We don’t just talk about flexible working - we live it. Our culture of purpose, safety, results, and learning flows through everything we do. We're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents.
Our long-standing commitment to Diversity, Inclusion, and Belonging means that Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, Neurodivergent Individuals, people living with disability, mature age and young jobseekers from all cultures can apply with confidence knowing they are safe, affirmed, and celebrated.
If you’re curious, action-orientated, outcomes-focused, and enthusiastic about public resources, community, and the environment, we'd love to receive your application and learn if you could be a great fit.
Click the 'Apply Now' button below and complete our online application form.
Closing date: Monday 6th July 2026 @ 11:55am
In Melbourne, water is essential to our way of life.
But the impacts of climate change bring hotter and drier weather, more severe bushfires and unpredictable storms and floods, less rainfall over time, and, of course, the possibility of another drought. By 2030 over six million Melburnians will need water every day.
We are in the decade that matters when the actions we take now will define our future. That’s why at Melbourne Water, we are taking action to manage and protect the resources essential to our way of life.
From providing clean drinking water, treating sewage so we can recover and re-use our valued resources, working within our community to reduce flood risk, and keeping all 25,000km of Melbourne’s rivers, creeks and catchments healthy, we care for, manage and protect all parts of the water cycle for today, tomorrow and for generations to come.
Social Media Community Guidelines
Our social media platforms are monitored during business hours. We aim to review comments within 24 hours. If you encounter content that violates these guidelines, you can report the comment directly to LinkedIn. We reserve the right to remove any content that violates our guidelines.
At Melbourne Water, we aim to create a safe, respectful, and inclusive online space for everyone engaging with us on LinkedIn. Please take a moment to read through our social media community guidelines before engaging on our social media channels. By posting a comment, you agree to abide by the following community guidelines:
www.melbournewater.com.au/about/contact-us/social-media-community-guidelines
