Job Description

ABOUT DRIVE GROUP AUSTRALIA

As a growing national business, Drive Group Australia believes performance and success begins with fixing every vehicle to a high quality and safe standard. These quality standards are backed by our day-to-day commitment to provide excellent customer care and service. Drive Group Australia truly represents the adage “one stop shop solution”, with our range of services covering the entire gamut of motor vehicle accident repairs, including: drive and non-drive repair solutions, direct insured, third party claims, fleet operators and FMO’s.

WORKING WITH US

At Drive Group, we believe our people are the key to our success and offer a wide range of benefits to show our appreciation, including:

• ‘ME’ Day: A paid day off on your birthday so you can celebrate however you’d like!
• Wellbeing Program Your wellbeing is important to us, and we offer you and your immediate family members to utilise our Employee Assistance Program which provides access to free, confidential counselling and support whenever its needed.
• Reward and Recognition: Take part in site-initiated incentives, including BBQ lunches, events, and company-wide recognition programs, such as quarterly awards for our best performers, and more.
• Enjoy discounts on insurance and a variety of handy household items. Save on everyday expenses with access to discounted movie vouchers, retail gift cards, petrol and grocery gift cards, and more!
• Training We provide training with I-CAR and other providers to upskill our teams and ensure they’re equipped with the latest knowledge of our industry
• Stability and Flexibility: This is a full-time permanent role offering job security and flexibility.
• Career Development: As we are growing at a rapid rate and promote from within, opportunities for career progression are bountiful.
• Bonus Programs: Such as our Refer A Friend Program, where you will receive up to $5000 for recommending a friend to come and work with us.
• Equal Opportunity: Drive Group is an equal opportunity employer. Joining our team means joining a company that prioritises the health, safety and wellbeing of its people and fosters a culture of respect, inclusivity, and safety.

Customer Experience Officer – Pooraka

We are currently seeking a Customer Experience Officer to join our team at our new Pooraka site. In this role, you will be responsible for front-of-house administrative duties while delivering outstanding service to our customers.

About The Role

As the first point of contact, you will play a key role in creating a positive customer experience. Your responsibilities will include managing administrative tasks, supporting daily operations, and ensuring every interaction reflects our commitment to excellence.

Your You

• To be successful in this role, you will bring:
• Strong computer literacy, including proficiency in Microsoft Office and the ability to quickly learn new systems.
• High attention to detail.
• Excellent verbal and written communication skills, with a natural ability to build rapport.
• A passion for delivering exceptional customer service.
• A strong work ethic, positive attitude, and willingness to learn.
• Previous experience in an office-based customer service role.
• Insurance industry experience (highly regarded but not essential).
• A commitment to workplace safety practices.
• Valid Australian working rights.

Apply Now

If this sounds like you, we’d love to hear from you.

Apply now or email your resume to people@drivegroupcorp.com.au, and a member of our team will be in touch.