Job Description

Symons Clark Logistics is a 150-year-old, family owned, Port Adelaide based transport and logistics company. Our experience brings with it premium wharf cartage and container transport services, with a focus on providing customers with complete logistics solutions including warehousing, container pack/unpack, distribution, over-dimensional, heavy haulage, project logistics and Australia wide bulk haulage.

The Customer Experience Officer is a pivotal first point of contact for Symons Clark Logistics customers, responding to customer enquiries in line with established procedures and key performance standards.

What you will be doing…

• Identifying customer needs and taking proactive steps to maintain a positive experience.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Promoting Symons Clark Logistics’ services, offerings, and solutions.
• Providing information relating to routes, schedules, and costs for deliveries.
• Directing customers to the appropriate information, resources, and channels.
• Identifying and resolving issues in a timely manner that maintains a positive customer experience and ongoing relationships.
• Keeping records of customer interactions, process customer accounts, and file documents.
• Continuously improving knowledge of transportation systems and services to better serve customers.
• Providing feedback to management on trends in customer inquiries and concerns.

Do you have…

• Previous experience working in a Customer Experience Officer role/ Customer Service Officer role, or equivalent experience.
• Experience in providing customer service support, ideally within the Transport industry.
• Excellent verbal and written communication skills.
• Demonstrated ability to work collaboratively and professionally across departments.
• Extensive experience in gathering and interpreting customer information.
• Working knowledge of customer service software, databases, and tools.
• Confidence using the Microsoft Office Suite.

Do you align with Symons Clark Logistics values?

• Respect – We respect each other and those around us.
• Accountability – We are accountable for our actions and results including everyone’s safety.
• Integrity – We always act with honesty and will do what we say.
• Persistence – We work hard with urgency to make it happen.
• Passion – We have pride and believe in everything we do.

Why it’s great to work with Symons Clark Logistics…

• We provide career development opportunities, we believe in supporting, training, and developing our talented employees.
• Enjoy being part of a fun and flexible work culture.
• Be supported by mentors who value your input in finding new and improved ways to achieve success.
• Enjoy a varied work experience, where each day is different and exciting from one day to the next.

We really want you to be able to shine in the application process, successfully demonstrating your strengths - as such we are happy to be flexible around our process.

At Symons Clark Logistics we are proud to be an equal-opportunity employer, we celebrate and value diversity as we know it strengthens and adds value to our dedicated workforce.

As we step into the future of Transport and Logistics, we are committed to providing a working environment that thrives and values diversity; we encourage women, people of Aboriginal and/or Torres Strait Islander backgrounds, and people with disability to apply.

Please join us in our commitment to fostering a diverse and inclusive work environment. Apply today and be part of a team that values your unique contribution.

Interested in finding out more or have a specific question?

• Please email careers@symonsclark.com.au

Interested in applying?

• Click on the ‘Apply’ button.
• Send a Resume detailing your relevant knowledge, skills, and experience.