Textron

Customer Experience Mgr

Textron  •  Georgia (Onsite)  •  6 days ago
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Job Description

Customer Experience Mgr(

Job Number:

341969)

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation
vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets
products under several different brands. Its vehicles are found in environments ranging from golf courses to
factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities:

  • Execute the full product order lifecycle including order placement, production, shipment, delivery, and cash collection of Golf and PTV products.
  • Serve as the voice of the customer while making decisions related to prioritization and organization of the order-to-cash process.
  • Act as single point of contact and direct support for assigned territory accounts.
  • Communicate with cross-functional teams to influence business decisions that impact customer demands and the order-to-cash process.
  • Provide accurate and timely information to applicable parties regarding order status.
  • Manage, maintain, and organize 100+ orders per month in various stages of the order-to-cash process.
  • Maximize customer satisfaction through routine communication and exceptional service.

Qualifications

Qualifications:

  • Education: Bachelor’s degree in Business Administration, Sales, or related field required
  • Years of Experience: P1- 0+ years of experience required/ P2- 2 or more years of experience required
  • Software Knowledge: Excel, Microsoft Office, SAP, Salesforce preferred
  • Customer facing experience preferred
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
Recruiting CompanyTextron Specialized Vehicles

Primary Location

US-Georgia-Augusta

Job Field

Sales

Schedule

Full-time

Job Level

Individual Contributor

Job Type

Standard

Shift

First Shift

Job Posting

05/21/2026, 10:40:10 PM
Textron

About Textron

Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell, Cessna, Beechcraft, Pipistrel, Jacobsen, Kautex, Lycoming, E-Z-GO, and Textron Systems. For more information, visit: www.textron.com.

Industry
Aviation & Aerospace
Company Size
10,000+ employees
Headquarters
Providence, RI
Year Founded
Unknown
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