Inter IKEA Group

Customer Experience Manager, IKEA Haparanda Tornio

Inter IKEA Group  •  Haparanda, SE (Onsite)  •  4 hours ago
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Job Description



Hej! My name is Aurelie Raimon and I’m the Market Manager at IKEA Haparanda Tornio. I’m looking for you who wants to create a great customer experience every day!

You are a senior leader with passion for People and Business, and you see this job as a step towards other functions in a store management team. You as a manager have a proven background within service-oriented organizations where you make things happen. If you have experience in Sales, Business operations, Finance and Logistic you have then the opportunity to be part of a country succession plan for other positions and other stores
You speak and write both Swedish and English fluently.

About this work area

As Customer Experience Manager you are the leader and driving force when it comes to enhance everyday the customer experience of IKEA, in an omni channel environment.

You are responsible for leading and optimizing your work on a daily basis. An overall description of the assignment is that you will challenge the organization, processes and leadership. In collaboration with the management team members you will strengthen IKEA’s position as the leading home furnishing company in Sweden. Haparanda Tornio is the Northern IKEA store of the world, close to the nature, and that together with working at IKEA, what could possibly be better?

Together as a team

You are a leader who has the capability to lead in change and towards an “unknown” future. You have the ability to inspire others and find new ways forward through delegated responsibility. There is endless of knowledge and energy within the organization and your job is to release that and give the right prerequisites for change and ownership throughout.

You will get support from your colleagues at IKEA Haparanda Tornio, as well as from your colleagues in our Service Office (that’s what we at IKEA call our headquarters). We have an open, sharing and supporting climate in our group. You will get many laughs, since we like to have fun at work. We will challenge and support you and expect you to do the same. So, if you want to be part of our team and work for a value-based company with the vision to create a better everyday life for the many people, come join us!

Apply now!

Sounds interesting? Then send in your application and let us get to know you. 

If you have questions regarding the recruitment process, please contact Senior Recruiter Úlrika Pétursdóttir, Ulrika.petursdottir2@ingka.ikea.com 

Please apply no later than 11 September 2026. 

We can’t wait to hear from you!



Inter IKEA Group

About Inter IKEA Group

ONE BRAND, MANY COMPANIES AND MANY, MANY PEOPLE

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”.

How we realise this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, open and honest culture where you can be yourself. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.

IKEA unites thousands of co-workers and hundreds of companies with different owners, all over the world, organised in a franchise system. It’s one brand but it reaches millions of hearts and homes.

ABOUT INTER IKEA GROUP

The purpose of Inter IKEA Group is to secure continuous improvement, development, expansion and a long life of the IKEA Concept. It has three core businesses: Franchise, Range & Supply and Industry.

• Inter IKEA Systems B.V. is the owner of the IKEA Concept and the worldwide IKEA franchisor. The assignment is to continuously develop the IKEA Concept and to ensure its successful implementation in existing and new markets. 11 different groups of companies own and operate IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. A large group of franchisees are owned & operated by INGKA Group. Inter IKEA Systems B.V. also assigns different IKEA companies to develop range, supply and communication.

• IKEA Range & Supply is responsible for developing and supplying the global IKEA range. This means working with the whole value chain: from the needs and wants of the many people, through product development and the sourcing of raw materials, to a product’s end-of-life.

• IKEA Industry is the largest producer of wooden furniture in the world and manufactures wood-based furniture for the IKEA product range. We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Delft, NL
Year Founded
1989
Website
ikea.com
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