Wizz Air is a leading European low-cost airline. Our mission is to provide affordable and reliable air travel to everyone, everywhere, while minimizing our environmental impact. We are proud to foster a diverse and inclusive team of over 8,000 employees from more than 110 nationalities, who share our values of inclusivity, positivity, dedication, integrity, and sustainability.
As a rapidly expanding airline, we offer exciting career opportunities across a range of functions, from flight operations to engineering, customer experience, finance, and more. We provide extensive training and development opportunities to help our employees grow and succeed in their roles. Joining Wizz Air means joining a team that is passionate about aviation, dedicated to excellence, and committed to making air travel accessible and sustainable for all. If you are looking for a challenging and rewarding career in the aviation industry, we welcome you to explore our job opportunities and become a part of our success story.
Customer Experience Manager
Based in Budapest
The Customer Experience Senior Manager is responsible for enhancing customer satisfaction and loyalty by overseeing and optimizing the end-to-end customer journey across all customer touchpoints. This includes developing and implementing strategies to improve customer satisfaction within Wizz Air Group.
The role owns the customer experience development roadmap and drives cross-functional initiatives that improve customer satisfaction, operational efficiency, and business performance. The Customer Experience Senior Manager ensures a consistently high level of customer experience through data-driven decision-making, stakeholder collaboration, and continuous improvement.
Strong analytical mindset, ability to understand financial and performance data and utilize MS Office proficiently to distill insights.
Bachelor’s or Master’s degree, preferably in a Commercial, Aviation, or Marketing field.
Fluent English (both written and spoken)
When applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.
We look forward to meeting you and learning more about your skills and experience. Join the Wizz Air team and discover the world of opportunities.
Wizz Air is Europe’s fastest-growing and ultra-low-cost airline, flying 80M+ passengers as of 2025. With a bold vision to make air travel accessible, spontaneous, and full of possibility, we operate a modern fleet of 200+ Airbus A320 and A321 aircraft across a growing network.
"Let’s WIZZ" is more than a tagline. It’s a mindset. It reflects our commitment to turning travel into a feeling: one of freedom, connection, and bold discovery.
We're proud to have the following awards and to be named:
🏆 Airline of the Year (2019 & 2023 – Air Transport Awards)
🛫 Top 5 Safest Airlines in the World (AirlineRatings.com)
🌱 Most Sustainable Low-Cost Airline (2021–2023 – World Finance)
🌍 Global Environmental Sustainability Airline Group of the Year (2022–2023 – CAPA)
🇪🇺 EMEA Environmental Sustainability Airline Group of the Year (2024 – CAPA)
We’re listed on the London Stock Exchange under the ticker WIZZ and driven by over 8,000 passionate team members living our core values: Let’s Act. Let’s Be. Let’s Succeed. Let’s Contribute. Let’s Achieve.
