Job Description

CUSTOMER EXPERIENCE MANAGER

Customer Experience | Retention | Lifecycle growth

Melbourne HQ
Aaron Sansoni Group
International is one of Australia’s leading entrepreneurial education and mentoring companies, delivering premium events, programs, and business education experiences globally.

We are building an elite-level customer experience team designed to deliver a world-class journey
from the moment a customer joins us.
We are looking for a high-performing leader to own the most critical stage of the customer journey: the first 90 days.

This role is central to building a premium, concierge-style experience that
reflects the quality and reputation of the ASGI brand.

About the role

• Own the critical first 90 days of the customer journey, driving engagement, retention, and loyalty.
• Join a fast-growing global brand with premium events, strong career progression, and ongoing development.
• Lead a high-impact customer experience function across events, operations, and lifecycle growth.

As the Customer Experience Manager, you will lead the front-end lifecycle experience across our events, education programs, and customer community.
You’ll oversee onboarding, customer communications, event attendance, support operations, engagement, and retention strategy.
You’ll lead a team responsible for ensuring every customer interaction feels personal, proactive, premium, and seamless.
This is a service-first role with a strong commercial mindset focused on customer longevity, engagement, retention, and lifetime value.

You’ll work across Student Experience, Sales, Marketing, Operations, and Leadership teams to ensure our systems work seamlessly together.

What you’ll be responsible for

• Client onboarding, nurturing and lifecycle experience
• Premium customer support
• Attendance & engagement
• Event management & coordination (on location)
• Revenue, retention & relationship growth
• Leadership & team performance
• CRM & reporting

Who you are

You are highly organised, people-focused, commercially aware, and obsessed with delivering exceptional experiences.
You understand that world-class businesses are built through relationship depth, customer trust, and consistency of experience.
You may come from Customer Experience, Client Success, High-End Hospitality, Premium Events, Membership/Concierge Services, or High-Ticket Education.

What we’re looking for

• 3+ years in customer experience, hospitality, account management, or client success
• experience leading teams in fast-paced environments
• strong communication and relationship-building skills
• CRM experience (HubSpot preferred)
• a proactive, ownership-driven mindset
• someone who thrives in high-performance cultures
• a positive attitude & solutions focused mindset

What you’ll get

• Subsidised gym membership
• Ongoing training and professional development
• Quarterly Experience Days
• Structured 3-month onboarding program
• Access to premium training and resources
• Family and friends event discounts
• Clear and achievable career progression pathways

Travel

This role will involve travel to attend events, programs, and experiences firsthand, ensuring a deep understanding of the ASG customer journey, ecosystem, and premium student experience standards.

The ASGI way

RELENTLESS.

OBLIGATION.

LEADERSHIP.
EXCELLENCE.
If you’re passionate about creating unforgettable customer experiences and want
to help shape the future of a fast-growing global brand - APPLY NOW.