Boardroom Appointments - Global Human and Talent Capital

Customer Experience Manager

Boardroom Appointments - Global Human and Talent Capital  •  Johannesburg, ZA (Onsite)  •  3 months ago
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Job Description

Customer Experience Manager

Key Responsibilities:
  • Gather and leverage customer analytics and market insights to inform the business on decisions that could negatively impact the customer experience or on profitable opportunities to improve the customer experience
  • Prioritize initiatives, develop and lead customer experience frameworks that deliver financial benefit and a positive impact on the customer experience
  • Translate customer needs into actionable goals
  • Deliver internal and external customer service excellence through adherence to quality service standards
  • Assess own performance through seeking timely and clear feedback and request training where appropriate
  • Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
Requirements:
  • Able to work independently and deliver within agreed time frames
  • A self-starter and able to build relationships
  • Have at least 4 years' experience in a similar role
  • Hold a minimum qualification of BCom General; BCom in Finance, Accounting, or Marketing will be an advantage
Boardroom Appointments - Global Human and Talent Capital

About Boardroom Appointments - Global Human and Talent Capital

Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.

We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.

We have specialized divisions that enhance our ability to service all clients in the following industries:

- FMGC

- Finance, Banking and Insurance

- Manufacturing and Processing

- Oil and Gas, Mining, Engineering and Construction

- Medical, Pharmaceutical and Health Care

- Logistics and Supply Chain

- Information Technology, Media and Telecommunications

- Waste Management and Sanitation Services

- Renewable and Alternative Energy

- Retail and Commercial Property

- Agriculture and Production

- Government and Public Services

- Call Centre and Customer Support Services

Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.

This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.

We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.

Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.

We are focused, passionate, and we love what we do.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Bedfordview, ZA
Year Founded
1989
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