Makati (Hybrid Setup) | Iloilo (Onsite Setup)
About the Role
We're looking for someone who thrives in handling customer situations that aren't always straightforward. This role goes beyond scripted support; it's about thinking critically, communicating clearly, and showing genuine care in every interaction.
At the same time, you'll play a key role in helping others grow. Whether through coaching, training, or simply sharing best practices, you'll support the team in building confidence and delivering better customer experiences.
Why Cooee
Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do – 'To be a part of transformation one person, one community, one business at a time.
We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision 'to transform through connection'. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.
What you'll be working on:
Handle customer concerns that require critical thinking and empathy
Support team members through coaching, mentoring, or training sessions
Help simplify complex situations into clear, structured communication
Share insights and best practices to improve overall team performance
Contribute to building guides, processes, and knowledge resources
What we're looking for:
Proven experience in customer service or other related roles
Background in coaching, training, or leading others is preferred
Strong communication skills with the ability to organize and simplify ideas clearly
Problem-solving mindset with a calm and thoughtful approach
Passion for developing others and contributing to team growth
Job Type: Full-time, Night Schedule
Onsite (Iloilo Office): Bldg. 2, 2nd Floor, Nelly Garden, Jaro, Iloilo City
Hybrid (Makati Office): 901-C, 9th Floor, Vicente Madrigal Building, 6793 Ayala Avenue, Makati City, Philippines
We build teams and nurture talent. Through offshoring, we help businesses achieve their goals. This belief in the value that partnerships bring, by connecting people and businesses under a common purpose, is why we ventured into offshoring.
Our Vision is to have the opportunity to be a part of another’s transformation – One Person, One Community, One Business at a time – this is what drives us every single day. This is why we do what we do.
Our Values: Be Authentic. Be Empathetic. Believe in Potential.
