Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
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Full Time | Monday–Friday (9am–5pm) + Occasional Saturdays (Overtime Paid)
Monthly Pay | Career Growth | Supportive Team
Grow your leadership skills with Australia’s leading glass specialist!
Ready to take the next step in your automotive career? O’Brien® Glass is seeking a motivated and customer‑focused Customer Experience Leader to support the Service Centre Manager and help drive exceptional customer service within our Rosebery Automotive Glass Service Centre.
If you’re passionate about people, thrive in a fast‑paced environment, and are looking to grow your career with an industry leader, this is the opportunity for you.
O’Brien® Glass is a trusted household name, known for delivering high‑quality service and genuine care. We invest in our people through ongoing development, recognition programs and a supportive team culture — giving you the platform to grow your career.
As the Customer Experience Leader, you’ll play a key role in the day‑to‑day operations of the Service Centre. You’ll lead customer service delivery, support the team, and ensure every customer receives a first‑class experience.
This role is ideal for someone who is career‑driven, confident, and eager to step up into leadership. Automotive industry experience is highly regarded but not essential.
Lead customer service and support the daily running of the Service Centre
Deliver exceptional service to new and existing customers
Communicate clearly with customers regarding lead times and job progress
Conduct repair inspections and convert repair opportunities into sales
Raise Job Authorities and invoices using our Service Centre systems
Support the Service Centre Manager with operational tasks as required
A genuine passion for delivering outstanding customer experiences
Experience leading or managing teams in a busy environment
Strong communication skills with a confident, engaging approach
Resilience and adaptability in a fast‑changing environment
Excellent time management and organisational skills
Strong stakeholder engagement and influencing skills
Solid IT skills, particularly with MS Office
Automotive industry experience (highly desirable but not essential)
Demonstrated leadership and coaching capability
Ongoing learning and development opportunities
Incentive programs and recognition
Supportive team and leadership
Uniform provided
Career progression within a respected national brand
Full‑time hours: Monday–Friday, 9am–5pm
Ability to work Saturdays when required (overtime paid)
Full Australian work rights required
If you’re ready to grow your career with O’Brien® Glass, apply now via SEEK with your resume and a brief cover letter outlining why you’re the right fit.
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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!
At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part ofBelron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use
Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.
O'Brien® is Australia’s leading vehicle glass repair and replacement company, serving more than 300,000 motorists each year, 24 hours a day, 7 days a week, 365 days a year.
Whether you choose to have us help fix your problem in one of our nationwide branches or 84 Authorised Dealers located across Australia, or whether you’d prefer the convenience of getting one of our 266 mobile technicians to come to you at home, at work or wherever you are, you can relax in the knowledge that all our workmanship is guaranteed for the life of the vehicle.
What’s more, as Australia’s leading vehicle glass repair and replacement company, we have strong relationships with most of Australia’s major insurance companies enabling us to help you manage your insurance paperwork for you if you are claiming for the work on your vehicle insurance.
We are also a market leader for building glass replacement, and have the capability of taking all types of glass replacement jobs into our hands. With a strong focus on service, O'Brien® offers a convenient, responsive and highly professional glass replacement service 24 hours/7days/365 days a year.
If you want to find out about O'Brien®, you'll be pleased to hear that all of our products comply with current Australian Standards - and our services are all guaranteed so you can rest assured that you'll receive only the best workmanship.
Part of the Belron® group, O'Brien® is recognised far and wide across Australia for our ability to deal with glass breakages quickly and efficiently, whether it's home glass, office glass and/or shop glass. After being around for over 80 years, fantastic service is just one of the things our customers have come to expect when they think about us.
