Job Description

Customer Experience Insights Specialist

Division: Commercial

Department: Customer Experience

Location:Athens International Airport, Building 57, Spata
Type of Employment:Full-time

Deadline:12/02/2026

About us

AEGEAN, based in Athens, Greece, is a member of Star Alliance Group since 2010 and a proud winner of 15 SKYTRAX World Airline awards as the ‘Best Regional Airline in Europe’. Instrumental in our success have been our employees, who seek to channel their energy and motivation into the challenging industry of aviation, providing services of high standards across all travel stages and contributing to the continuous improvement of our products. We are looking for enthusiastic, talented and dedicated individuals who can drive our organization forward.

If you wish to explore the exciting world of aviation, join our team!

About the role

There is currently an exciting career opportunity for a Customer Experience Insights Specialist to join our Commercial Division. This role is pivotal for collecting, analyzing, and translating quantitative and qualitative customer feedback into actionable insights by leveraging data from AEGEAN’s Voice of Customer (VoC) program and other relevant customer feedback channels. If you combine strong analytical thinking with curiosity about customer experience and you are keen on ensuring customer insights are transformed into meaningful actions, then do not miss the opportunity to apply and contribute to shape AEGEAN’s customer experience strategy.

What you will do

• Analyze customer feedback across all survey modules within AEGEAN’s Voice of Customer Program, as well as other relevant feedback channels
• Track and monitor customer experience metrics (e.g., CSAT, NPS, CES) to assess performance and identify changes over time
• Identify trends, recurring issues, and key pain points or opportunities using both qualitative and quantitative analysis methods
• Translate insights into clear, actionable recommendations at the customer journey stage or product/service level
• Support the design, distribution, and continuous optimization of customer surveys and feedback collection methodologies
• Ensure the accuracy, consistency, and reliability of analyses derived from passenger comments and feedback data
• Prepare clear and insightful reports to communicate survey and feedback outcomes, and project highlights to various audiences
• Present customer insights to diverse stakeholders, highlighting pain points and opportunities to influence and support strategic business decisions

You fit, if you cover the following requirements

• Bachelor’s degree in in Business Administration, Marketing, Economics or in a STEM/ quantitative field of studies
• 2-3 years of professional working experience in a related analytical or commercial role
• Excellent knowledge of MS Office skills with a focus on Excel
• Fluency in Greek and English (written and spoken)
• Knowledge of qualitative and quantitative analysis methods or data analysis techniques and tools

And you have competence in:

• Strong analytical thinking along with a customer-oriented approach
• Positive attitude with a collaborative team spirit
• Communicating effectively in a structured manner, with all stakeholders
• Delivering ideas and presentations effectively
• Organizational skills, with the ability to manage shifting priorities and meet deadlines

If you pursue your career journey with AEGEAN, on top of a challenging job, we offer:

• A working environment where you feel valued and appreciated
• Excellent career and development opportunities within the organization
• Flight tickets
• Private health insurance scheme

If this looks like an interesting opportunity for you,

send us your application now!

Your application shall contain your CV in English language and is to be submitted until February 12, 2026.

All applications will be treated as strictly confidential. Please note that only shortlisted candidates will be contacted.

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