Voith Group

Customer Experience & Insights Lead (m/f/d)

Voith Group  •  €21k/yr  •  Onsite  •  1 hour ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of € 4.8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.


Support the Voith Group | Group Division Corporate Functions & Services as a


Customer Experience & Insights Lead (m/f/d)
Job ID 78496 | Location Heidenheim

Your Tasks

  • Define the global customer experience framework and KPIs.
  • Own Voice-of-Customer systems (e.g. NPS, surveys, feedback loops).
  • Analyze customer journeys and identify improvement opportunities.
  • Translate CX insights into CRM, process, and behavior changes.
  • Partner with sales, service, and marketing on CX initiatives.
  • AI & data focus:
    • Apply AI to analyze customer sentiment and unstructured feedback (including additional customer data, e.g. behavioral data).
    • Develop predictive indicators for satisfaction and churn.
    • Use AI to optimize customer journeys and touchpoints.

Your Profile

  • Degree in Marketing, Business Administration, Behavioral Science, or similar.
  • Experience in customer experience / Voice-of-Customer programs, or customer insights or related field
  • Strong knowledge of CX metrics (NPS, CES, CSAT), journey mapping, and feedback systems.
  • Analytical capabilities incl. deriving insights from qualitative and quantitative data.
  • Experience with sentiment analysis, customer analytics, or AI‑based feedback tools beneficial.
  • Ability to translate insights into concrete actions for CRM, processes, or sales behaviors.
  • Strong cross-functional collaboration skills with Sales, Service, and Marketing.
  • Storytelling and communication strength to influence change across Group Divisions, regions and stakeholder groups.
  • Fluent in English, German language proficiency is desirable.

We offer you an international working environment with an open and inclusive company culture. In addition, you can expect flexible working models, sustainable development opportunities and various offers for the compatibility of family and career as well as health and well-being.

Apply now via our web portal.

Find more details about the application process.

The J.M. Voith SE & Co. KG | VZ is looking forward to your application!

Your personal contact
J.M. Voith SE & Co. KG | VZS

Global Business Services HR EMEA
Talent Acquisition Team • Selin Djini • Tel. +49 7321 373985

voith.com/career

Job ID 78496

Voith Group

About Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport. Founded in 1867, Voith today has around 22,000 employees, sales of € 5.2 billion and locations in over 60 countries worldwide and thus is one of the larger family-owned companies in Europe.

Voith's DNA is “Sustainable technologies for future generations”. With its innovative developments, Voith is driving the decarbonization of industry and acting as a game changer and co-creator.

In doing so, Voith has a broad portfolio of sustainable technology solutions and services that make it possible to reduce emissions in the customers' value chains, improve ecological performance, increase efficiency and thus reduce CO2 emissions.

Did you know that one quarter of the energy produced worldwide is generated from hydropower with technologies and services from Voith?

But hydropower is just one of the exciting business divisions of Voith: a large proportion of the worldwide paper production is manufactured on Voith paper machines. And drive systems from Voith move both industrial plants and vehicles on rail, road and water all over the globe.

Career: https://voith.com/corp-en/careers.html#209066

Imprint: https://voith.com/corp-en/footer/imprint.html

Privacy Policy: https://voith.com/corp-en/footer/privacy-policy.html

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Heidenheim an der Brenz, DE
Year Founded
Unknown
Website
voith.com
Social Media