Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
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Full‑Time | $33.60ph + Super
Join a team that puts people first!
Our Osborne Park Service Centre is growing, and we’re looking for a confident, customer‑focused professional who thrives in a hands‑on, fast‑paced environment. If you’re passionate about delivering exceptional service and enjoy being the friendly face customers rely on, this is your opportunity to shine.
Why You’ll Love Working With Us
Every day, you’ll make a real impact. You’ll be the first point of contact for our Automotive Glass customers — greeting them, supporting them, and ensuring their experience is smooth from start to finish. You’ll also be part of a supportive team that values collaboration, celebrates wins, and invests in your growth.
What You’ll Be Doing
Your role is all about creating great experiences and keeping our Service Centre running smoothly. You will:
Deliver warm, professional face‑to‑face customer service
Welcome customers and visitors with a positive, can‑do attitude
Respond to enquiries via phone, email, and in person
Support the Branch Manager with daily operations and admin tasks
Keep customers updated on delivery lead times
Conduct vehicle repair inspections
Understand customer needs and educate them on our full range of services
Raise job authorities and issue invoices
Schedule repair bookings and manage workflow
Resolve customer concerns and follow up on queries
What You Bring
You’re someone who takes pride in your work and enjoys helping people. You’ll succeed here if you have:
Professional presentation and communication skills
Clear, confident verbal and written communication
A current driver’s licence (essential)
Strong problem‑solving skills and a customer‑first mindset
Ability to support the Service Centre Manager with admin and coordination
Excellent time management and the ability to prioritise
Comfort working in a fast‑paced environment
Intermediate to advanced Microsoft Office skills
Full Australian work rights
Your Roster & Hours
Full‑time position
Weekday hours vary depending on Service Centre needs
Must be flexible to work 8:00am–4:00pm and 9:00am–5:00pm
What’s In It For You
A supportive, team‑oriented workplace
Opportunities for growth and development
Competitive hourly rate
Reward and recognition programs
A role where no two days are the same
If you’re ready to bring your customer service expertise to a team that values quality, teamwork, and genuine care, we’d love to hear from you. Apply today and take the next step in your career!
If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!
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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!
At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part ofBelron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use
Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.
O'Brien® is Australia’s leading vehicle glass repair and replacement company, serving more than 300,000 motorists each year, 24 hours a day, 7 days a week, 365 days a year.
Whether you choose to have us help fix your problem in one of our nationwide branches or 84 Authorised Dealers located across Australia, or whether you’d prefer the convenience of getting one of our 266 mobile technicians to come to you at home, at work or wherever you are, you can relax in the knowledge that all our workmanship is guaranteed for the life of the vehicle.
What’s more, as Australia’s leading vehicle glass repair and replacement company, we have strong relationships with most of Australia’s major insurance companies enabling us to help you manage your insurance paperwork for you if you are claiming for the work on your vehicle insurance.
We are also a market leader for building glass replacement, and have the capability of taking all types of glass replacement jobs into our hands. With a strong focus on service, O'Brien® offers a convenient, responsive and highly professional glass replacement service 24 hours/7days/365 days a year.
If you want to find out about O'Brien®, you'll be pleased to hear that all of our products comply with current Australian Standards - and our services are all guaranteed so you can rest assured that you'll receive only the best workmanship.
Part of the Belron® group, O'Brien® is recognised far and wide across Australia for our ability to deal with glass breakages quickly and efficiently, whether it's home glass, office glass and/or shop glass. After being around for over 80 years, fantastic service is just one of the things our customers have come to expect when they think about us.
