Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
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Full-Time | Shepparton Service Centre $33.60 per hour + Super | Monday–Friday, 9am–5pm | Immediate Start
Be the welcoming face of a nationally recognised automotive brand.
Our Customer Service & Administration Team is the first point of contact for our customers, and we’re looking for an experienced, confident professional who can step in and make an impact from day one.
As a key member of our Shepparton Service Centre, you’ll deliver exceptional customer service while supporting the smooth running of daily operations. Your day will include:
Providing friendly, professional face‑to‑face service at reception
Greeting customers and visitors with a positive, helpful attitude
Responding to enquiries via phone, email, and in person
Supporting the Branch Manager with administrative and operational tasks
Keeping customers informed about delivery lead times
Conducting basic repair inspections on vehicles
Identifying customer needs and educating them on our full range of services
Issuing invoices and raising job authorities
Scheduling repair bookings and managing workflow
Resolving customer concerns and following up on outstanding queries
You’ll thrive in this role if you bring:
Strong professional presentation and communication skills
Clear, confident verbal and written communication
A current driver’s licence (essential)
A proactive, solutions‑focused approach to customer issues
The ability to work efficiently in a fast‑paced environment
Excellent time management and prioritisation skills
Intermediate to advanced Microsoft Office skills
Full Australian work rights
Supportive, collaborative team environment
Genuine opportunities for growth and development
Competitive salary and stable full‑time hours
Reward and recognition programs
If you’re ready to join a trusted household brand and build a rewarding career, we’d love to hear from you. Apply now and take the next step in your customer service journey.
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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!
At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part ofBelron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use
Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.
O'Brien® is Australia’s leading vehicle glass repair and replacement company, serving more than 300,000 motorists each year, 24 hours a day, 7 days a week, 365 days a year.
Whether you choose to have us help fix your problem in one of our nationwide branches or 84 Authorised Dealers located across Australia, or whether you’d prefer the convenience of getting one of our 266 mobile technicians to come to you at home, at work or wherever you are, you can relax in the knowledge that all our workmanship is guaranteed for the life of the vehicle.
What’s more, as Australia’s leading vehicle glass repair and replacement company, we have strong relationships with most of Australia’s major insurance companies enabling us to help you manage your insurance paperwork for you if you are claiming for the work on your vehicle insurance.
We are also a market leader for building glass replacement, and have the capability of taking all types of glass replacement jobs into our hands. With a strong focus on service, O'Brien® offers a convenient, responsive and highly professional glass replacement service 24 hours/7days/365 days a year.
If you want to find out about O'Brien®, you'll be pleased to hear that all of our products comply with current Australian Standards - and our services are all guaranteed so you can rest assured that you'll receive only the best workmanship.
Part of the Belron® group, O'Brien® is recognised far and wide across Australia for our ability to deal with glass breakages quickly and efficiently, whether it's home glass, office glass and/or shop glass. After being around for over 80 years, fantastic service is just one of the things our customers have come to expect when they think about us.
