Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
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Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.
Our Bayswater (WA) Service Centre are looking for an experienced Customer Service Expert with Admin experience to start ASAP and be able to hit the ground running!
Full Time ongoing Opportunity
Monday - Friday 9.00am - 5.00pm
Pay: $33.60ph + Super
About the Role:
Face to Face customer service
Greeting customers and visitors at reception with a positive, helpful attitude.
Ensuring our customers have the best experience within the Branch
Answering customer inquiries via telephone, email, and in-person.
Provide support to the manager and the running of daily operations
Effectively keeping customers updated on delivery lead times
Undertake repair inspections on vehicles
Explore customer needs and educate on our full scope of services
Issue invoices and raise job authorities as required
Scheduling repair bookings
Source suitable resolutions to customer concerns and follow up customer queries
About You:
Professional communication and presentation skills
Excellent and clear verbal and written communication skills
MUST have a current drivers licence!
Ability to resolve issues and create solutions for customers
Support the Branch manager with administrative tasks
Ability to work in fast paced workplace
Excellent time management and prioritisation skills
Intermediate to Advanced Microsoft Office skills
Benefits:
Supportive and collaborative team environment
Growth and development opportunities
Competitive salary
Reward and Recognition programs
Must have Full Australian Workrights!
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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!
At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part ofBelron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use
Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.
O'Brien® is Australia’s leading vehicle glass repair and replacement company, serving more than 300,000 motorists each year, 24 hours a day, 7 days a week, 365 days a year.
Whether you choose to have us help fix your problem in one of our nationwide branches or 84 Authorised Dealers located across Australia, or whether you’d prefer the convenience of getting one of our 266 mobile technicians to come to you at home, at work or wherever you are, you can relax in the knowledge that all our workmanship is guaranteed for the life of the vehicle.
What’s more, as Australia’s leading vehicle glass repair and replacement company, we have strong relationships with most of Australia’s major insurance companies enabling us to help you manage your insurance paperwork for you if you are claiming for the work on your vehicle insurance.
We are also a market leader for building glass replacement, and have the capability of taking all types of glass replacement jobs into our hands. With a strong focus on service, O'Brien® offers a convenient, responsive and highly professional glass replacement service 24 hours/7days/365 days a year.
If you want to find out about O'Brien®, you'll be pleased to hear that all of our products comply with current Australian Standards - and our services are all guaranteed so you can rest assured that you'll receive only the best workmanship.
Part of the Belron® group, O'Brien® is recognised far and wide across Australia for our ability to deal with glass breakages quickly and efficiently, whether it's home glass, office glass and/or shop glass. After being around for over 80 years, fantastic service is just one of the things our customers have come to expect when they think about us.
