Job Description

As a Customer Experience & Engagement Intern, you will support global initiatives that turn customer, employee and business partner feedback into meaningful insights and measurable improvements.

You will work with teams across Operations, Commercial, Service Centres, Retail and Global Functions, gaining hands-on experience in Voice of Customer programs, customer experience management, data analysis, stakeholder engagement and change initiatives.

This is an opportunity to see how customer insights translate into real business actions within a global healthcare organization, while contributing to projects that improve experiences for customers, employees and business partners.

More about the role:

• Support Voice of Customer and employee listening programs, including surveys, analysis and follow-up activities.
• Analyze quantitative and qualitative feedback to identify trends, pain points and opportunities for improvement.
• Turn findings into clear reports, presentations, visual summaries and recommendations for different stakeholders, including leadership audiences.
• Support the development and monitoring of customer experience metrics and dashboards.
• Contribute to customer and employee experience improvement initiatives by tracking actions and measuring outcomes.
• Coordinate workshops, interviews and feedback sessions, including preparation of materials and follow-up activities.
• Support stakeholder communication and engagement across global and regional teams.
• Assist with the coordination of CX projects, team activities, timelines and stakeholder actions.

More about you:

Must-haves:

• Currently pursuing or recently completed a Bachelor's or Master's degree in Business Administration, Marketing, Psychology, Communication, Data Analytics, Customer Experience Management or a related field.
• Previous professional experience through an internship, working-student role or similar position, ideally in consulting, customer experience, business transformation, project management, analytics or another relevant business environment.
• Strong analytical and problem-solving skills, with an interest in working with both quantitative and qualitative data.
• Good PowerPoint and Excel skills, with the ability to communicate information in a clear and engaging way.
• Strong communication, presentation and interpersonal skills, with confidence working with different stakeholders.
• Organized, proactive and detail-oriented, with the ability to work both independently and collaboratively.
• Fluency in English.

Nice-to-haves:

• Previous exposure to consulting projects, Voice of Customer programs, survey analysis or customer/employee experience initiatives.
• Experience or interest in organizational change and digital transformation.
• Familiarity with Agile, UX, analytics or project management methodologies.
• Additional languages are an asset.

More about what we offer:

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Application process:

Magdalena Suszek, Talent Acquisition Partner, is looking forward to receiving your application via our online job application platform, including your CV and cover letter. For this vacancy, only direct applications will be considered.