CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model
Key Responsibilities May Include:
The Customer Experience (CX) Manager LATAM is accountable for leading, embedding, and continuously improving Customer Experience across the region, ensuring that customer insights, operational performance, and customer‑facing touchpoints are consistently aligned to drive customer satisfaction, loyalty, and advocacy.
The role owns the regional CX agenda, translating customer feedback, performance metrics, and operational insights into clearly prioritized, cross‑functional actions that improve the end‑to‑end customer journey. The CX Manager LATAM acts as an integrator across Commercial, Operations, Supply Chain, Customer Service, and Retail teams, ensuring CX is managed as an enterprise capability and business discipline.
Marketing‑related responsibilities within this role are limited to light‑weight, tactical enablement and coordination activities that support CX priorities and customer communications, in alignment with CHEP and Brambles global brand guidelines. This role does not own regional marketing strategy, brand strategy, or campaign design.
The role ensures alignment between regional CX initiatives and global CX frameworks, while adapting execution to local market needs, with a clear focus on supporting LATAM’s growth ambitions.
Hybrid Remote
Adaptability, Customer Insights, Data Analytics, Empathy, Experimentation, Industry Trend Analysis, Market Analysis, Storytelling, Taking Ownership, Teamwork, Understand Customers
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.
CHEP helps move more goods to more people, in more places than any other organisation on earth. Its pallets, crates and containers form the invisible backbone of the global supply chain and the world’s biggest brands trust CHEP to help them transport their goods more efficiently, sustainably and safely.
As pioneers of the sharing economy, CHEP created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. CHEP primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries.
CHEP employs approximately 13,000 people and believes in the power of collective intelligence through diversity, inclusion and teamwork. CHEP owns approximately 347 million pallets, crates and containers through a network of more than 750 service centres, supporting more than 500,000 customer touch-points for global brands such as Procter & Gamble, Sysco and Nestlé.
CHEP is part of the Brambles Group and operates in approximately 60 countries with its largest operations in North America and Europe.
For more information, visit www.chep.com.
