Techo-Bloc

Customer Experience Coordinator

Techo-Bloc  •  $60k/yr  •  Québec, CA (Onsite)  •  1 month ago
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Job Description

Salary: $60,000–$70,000 (based on experience)
Schedule: Monday to Friday | 8:00 AM – 5:00 PM

At Techo-Bloc, we move fast, solve problems, and deliver a level of service that stands out.

With 900+ employees, 9 manufacturing facilities, and 20+ locations across North America, our growth is driven by people who keep operations running smoothly every day.

This is not an admin role.

You’re at the center of the action — connecting clients, internal teams, and field staff.

If you like fast-paced environments, juggling priorities, and finding practical solutions, you’ll fit right in.

What You’ll Do

You’ll be the main coordination point between clients, internal teams, and field service staff.

  • Support & Coordination
    • Respond to client requests and manage support cases (warranty and non-warranty)
    • Coordinate with Sales, Customer Service, and Finance to resolve issues
    • Manage end-to-end complaint resolution
  • Field Team Support
    • Schedule field technicians for on-site visits and installations
    • Coordinate timelines with internal teams and sales reps
    • Approve timesheets and manage basic field inventory

A Day in the Life

You’ll split your time between client support, field scheduling, and internal coordination.

Priorities shift quickly — you stay organized, responsive, and solution-driven. Over time, you’ll gain exposure to multiple departments and become a key player in daily operations.

Qualifications

What we’re looking for:

  • Strong organization and prioritization skills
  • Clear communication and problem-solving mindset
  • Ownership and follow-through
  • Team-oriented attitude

Requirements:

  • Bilingual (French & English) — to support teams and clients across North America
  • Comfortable with Microsoft Office
  • ERP experience (asset, training provided)
  • Customer service or coordination experience (asset)

Additional Information

Why People Love Working Here

  • $60K–$70K salary + performance bonuses
  • Monday–Friday schedule (no evenings/weekends)
  • Strong team culture and support
  • Career growth opportunities
  • Group insurance & RRSP contribution
  • EAP & telemedicine
  • Training and development programs
  • Employee discounts & referral bonuses
  • Recognition events and team activities
Techo-Bloc

About Techo-Bloc

Techo-Bloc was founded more than thirty years ago with a mission of changing the world of landscape design. Today, we manufacture the most modern, eye-catching, and unique paving stone products in the hardscapes marketplace and are building a community of landscape professionals who share our commitment to challenging the status quo and pushing the boundaries of outdoor design.

Over the years, our growing success has allowed our distribution network to expand to over 700 stores across the USA & Canada and our team has grown from 5 to over 600. All Techo-Bloc facilities proudly perpetuate our commitment to creativity and excellence.

Find everything you’ll need to design your outdoor

space at www.techo-bloc.com or call 1 877-832-4625 to find a dealer or Techo-Pro contractor in your area.

Toujours gardant la vie à la maison à coeur, Techo-Bloc porte toujours une attention particulière à la conception de produits qui repoussent les limites. Nous nous efforçons toujours de créer des matériaux qui attirent le regard et des espaces qui sont à la fois fonctionnels et uniques. Trente années d'alliance entre art et science ont donné naissance aux produits Techo-Bloc, inégalées pour leur esthétique, force et durabilité.

Notre succès a permis à notre réseau de distribution de s'étendre à plus de 700 magasins aux États-Unis et au Canada et notre équipe est passée de 5 à plus de 600 employés. Toutes les installations de Techo-Bloc perpétuent fièrement notre engagement en matière de créativité et d’excellence.

Trouvez tout ce dont vous aurez besoin pour concevoir votre espace extérieur sur www.techo-bloc.com ou appelez au 1 877 832-4625 pour trouver un de nos distributeur ou un entrepreneur Techo-Pro dans votre région.

Industry
Unknown
Company Size
201-500 employees
Headquarters
Longueuil, CA
Year Founded
1989
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