Job Description

ABOUT LOZIER

Headquartered in Omaha, Nebraska, with facilities across the U.S., Lozier Corporation is the leading manufacturer of products used by retailers in stores and warehouses, with a vision to be operationally excellent in support of retail’s present and future. Retailers have relied on our quality products and service for more than 65 years.

BENEFITS AND SCHEDULE

• Company bonus potential.
• PTO (Paid Time Off) plus paid holidays.
• Competitive benefits package (Eligible for medical, dental, and vision benefits on the first day of employment).
• Onsite Health Clinic.
• 401(k) with employer match.
• Employee Assistance Program.
• Educational Assistance Program.
• Career Development Programs.
• Casual dress.
• Monday thru Friday schedule, hybrid schedule available after training.

The Customer Experience Coordinator is responsible for processing customer orders, supporting customer specific order requirements, and performing assigned order-related tasks. This role will work with multidisciplinary teams to adjust orders when demand cannot be met. This role will work semi-independently to identify and resolve basic problems and will monitor internal systems for errors to be resolved.

ESSENTIAL JOB FUNCTIONS

• Champion Lozier’s Mission, Vision, and Values by demonstrating the behaviors, which contribute to Lozier’s success.
• Monitor the daily receipt of electronic purchase orders and troubleshoot item and customer related errors.
• Coordinate interdisciplinary teams to create and/or update data needed to clear electronic data interchange (EDI) and configure, price, quote (CPQ) errors. Resubmit purchase orders after resolution of the data issue.
• Review and enter orders, resolve questions and problems on orders, electronic POs, and invoicing systems.
• Support, configure, price, quote (CPQ) order creation and entry process.
• May be involved with set-up and changes of customer part number cross-references.
• Review electronic purchase orders for accuracy in pricing, part numbers, and quantities.
• Cross functional coordination of express lane scheduling, order changes and reschedules.
• Support administrative departmental requirements, including working with various software programs.
• Communicate Warehouse Management System (WMS) changes to our distribution centers.
• Input data for statistical reports, using various PC software applications (e.g. Excel, Word, Access).
• Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments.
• Ability to work and interact well with others.

OTHER JOB FUNCTIONS

• Communicate concerns and suggest improvements.
• May be required to use CPQ for basic quotes and pricing as needed.
• May provide back up to other team members by taking overflow customer calls.
• May distribute mail.
• Assist with small miscellaneous projects as needed.

JOB QUALIFICATIONS

Education: Bachelor degree in business, supply chain, logistics, or related field is preferred.

Experience: Minimum of 1 year of customer service or related experience, if degreed. Minimum of 3 years of customer service or related experience, if non-degreed.

Required Skills:

• Demonstrated time management, organization and prioritization skills.
• Ability to build basic customer and product knowledge.
• Basic Microsoft Office suite (Excel, Word, Outlook).
• Familiarity with Internet including the ability to navigate different E-Commerce systems.
• Basic communication skills, both written and verbal.
• Ability to problem solve.
• May require bilingual skills based on territory assignment.

SPECIAL DEMANDS

• None

The above job description is meant to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as assigned by their supervisor. Lozier reserves the right to modify, interpret, or apply this job description in any way desired and the essential job functions may be modified to reasonably accommodate qualified individuals with a disability. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Successful completion of pre-hire drug screen and post offer background screen is required to obtain employment. Continued employment remains on an “at-will” basis.