Job Description

The Jim Pattison Auto Group is looking for a motivated, customer-focused Customer Experience Centre Agent to join our growing team!

In this role, you'll be an important part of the customer journey and the voice of our organization. Through inbound and outbound calls, emails, and other written communications, you'll connect with customers, answer questions, provide helpful information, and ensure every interaction reflects our commitment to outstanding customer service.

If you're an enthusiastic communicator who enjoys working in a fast-paced environment, is motivated by achieving goals, and takes pride in making a positive difference in every customer interaction, we'd love to hear from you!

Schedule: This is a full-time, permanent role of 40 hours per week. The regularly scheduled hours will be Monday – Friday from 9:00 AM – 5:00 PM

Pay Range: $18.25 - $19.50 per hour, depending on experience.

This role reports to the Customer Experience Center Manager.

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

A day in the life…

• Handle high volumes of inbound and outbound calls, as well as customer mail-outs, in a timely and professional manner.
• Follow established communication scripts and guidelines to ensure consistent and effective customer interactions.
• Build positive, lasting customer relationships by listening actively, understanding customer needs and going the extra mile.
• Accurately document customer interactions and maintain clear, organized records in our call centre database.
• Work toward individual and team performance targets, balancing productivity with quality customer service.

What we look for…

• Previous experience in a call centre, customer service, retail, sales or other customer-facing role is an asset.
• Strong verbal and written communication skills, with the ability to communicate professionally and confidently with a diverse range of customers.
• Excellent listening and interpersonal skills, with a customer-first mindset and a genuine desire to help others.
• Comfortable handling a high volume of inbound and outbound calls while maintaining a positive and professional attitude.
• Strong computer skills, including the ability to navigate multiple systems, accurately enter information and maintain detailed records.
• Highly organized, with strong attention to detail and the ability to manage competing priorities in a fast-paced environment.
• Able to follow established procedures, communication scripts and guidelines while adapting conversations to meet individual customer needs.
• Self-motivated and results-oriented, with the ability to meet individual and team performance targets.
• Reliable, adaptable and able to work effectively both independently and as part of a team.
• A positive and can-do attitude!

What We Offer

• Competitive wages
• Comprehensive benefits package, including health, dental, and insurance
• Unlimited opportunities for advancement, growth, and development
• Access to exclusive corporate discount programs
• Recognition and rewards programs
• A great team atmosphere and a positive, supportive working environment

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore other opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to complete a satisfactory Criminal Record Check.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.