Position Context:

• 
  The Expert for Customer
  Experience & Benchmark Analysis
  will work to capture the customer requirements for the complete
  vehicle in the different markets and also to provide to the Customer
  Perspective solid data about the benchmark in those different markets as
  well as analyze Voice of Customer issue to improve CTF testing and VF
  products

Position Responsibilities:

1.
CTF Subjective benchmark
coordination

• 
  To provide to the CTF team robust and regularly updated information
  about the competitors in the different markets, covering in detail the
  scope of all relevant vehicle attributes & customer expectation.
• 
  To organize the driving sessions with CTF vehicles across market
  and different service suppliers to make it possible to assess the status
  of the vehicle, positioning our products against the existing benchmark.
• 
  To work
  together with qualified testing organizations, to have specific benchmark
  when required. Capture all CTF subjective & issue on VF system
  and coordinate with cross function team to
  dive product improvement based on database

2.
Customer perspective
testing improvement

• 
  To create a CTF database for the company, capturing the
  requirements of the different markets considering the vehicle usage,
  environmental conditions, customer trends vs current features of VF
  products
• 
  To analyze Voice of customer and field issues across market to see
  trend of market. Coordinating to dive preventive action from CTF team by
  enhancing test capability

Requirements