Customer Experience Associate ( English)
So, who are we?
IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.
The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.
Join us at IG – the future gets built here.
Compensation details will be shared by the recruiter during the first interview.
Deliver exceptional customer service as part of IG Group's customer support team, providing digital -first support to global customer and handling a range of queries on our products, markets and platforms. Work within a multi-national, high - performing team to deliver a n excellent customer experience w high maintaining productivity and quality standards that exceed industry benchmarks.
Drive positive outcomes for customers in every interaction
Navigate multiple digital platforms and systems with confidence
Deliver consistently excellent customer service
Collaborate with your team while managing your own workload independently
Quickly learn and apply complex financial products and trading concepts
De-escalate difficult situations calmly and professionally
Self -motivated with high personal accountability
Resilient under pressure with strong time management
Continuous improvement mindset
Strong numerical aptitude and attention to detail
Analytical mindset with problem -solving orientation
Demonstrated ability to handle complex, sensitive customer issues
Strong communication skills across digital and phone channels
Proactive, collaborative and curious
Excellent problem-solving skills
Fluency in English language
Interest in financial markets and trading (experience advantageous)
It really is more than a job. We think like a start-up, but we deliver like a FTSE 100 — so the bar is high, and we won't pretend otherwise. We work hybrid, which means three days in the office. We’ll recognise your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.
Competitive salary & benefits plan
Life Insurance
My Benefit Platform
Medical Insurance with Medicover
1 additional day off to celebrate your Birthday
2 additional days off a year for voluntary work
Share Plans for Employees
Free lunch at the office (ones per week)
Employee Assistance Program
We work in hybrid working model
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We’ve been at the forefront of trading innovation since 1974, taking on the challenge to deliver an unmatched experience for our clients and raise the bar for tomorrow’s opportunities.
Today, we’re a global fintech company incorporating the IG, tasty, IG Prime, Spectrum and DailyFX brands, with a presence in 18 countries across five continents – Europe, North America, Africa, Asia-Pacific and the Middle East.
We’re an organisation of positive problem-solvers, united and inspired by our purpose, which is to power the pursuit of financial freedom for the ambitious. Our award-winning products and platforms empower go-getters the world over to unlock opportunities around the clock, giving them access to over 19,000 financial markets.
Today, more than 400,000 clients call IG Group home.
IG Group Holdings plc is an established member of the FTSE 250 and holds a long-term investment grade credit rating of BBB- with a stable outlook from Fitch Ratings.
