Job Description

Customer Experience Associate

Start Your Career in a People-Focused Role

If you’re great with people and ready to build a meaningful, long-term career, this is your opportunity. We’re looking for individuals with strong customer service backgrounds who want to grow into a professional, purpose-driven role.

In these positions, your ability to create positive experiences, communicate clearly, and build trust will be the foundation of your success. No prior industry experience is required — just a genuine desire to help others, work hard, and develop new skills.

What You’ll Do

You’ll play an important role in creating a welcoming, supportive experience for every customer. Opportunities may include:

• Front Desk Support – Welcome customers, manage check-ins, and create a personalized first impression

• Customer Intake & Coordination – Guide customers through onboarding steps, gather information, and ensure a smooth experience in their program

• Customer Care Coach – Assist with hands-on services engaging customers in positivity work, goal setting, life skills, etc.

• Team Support & Leadership Development – Help support daily operations, step into different responsibilities, and assist customers in reaching their goals

What You’ll Gain

These roles are designed as a steppingstone into a long-term career path, offering:

• Paid, hands-on training — no prior industry experience required

• Professional experience in a structured, team-oriented environment

• Clear growth opportunities into advanced roles and leadership

• Transferable skills in communication, organization, and problem-solving

• A supportive team that invests in your success

What We’re Looking For

You’ll thrive in this role if you:

• Have experience in customer service, retail, hospitality, or other people-facing roles

• Enjoy helping others and creating positive interactions

• Are organized, reliable, and detail-oriented

• Bring a strong work ethic and willingness to learn

• Are looking for more than just a job — you want a career path

Why Join Us?

This is more than an entry-level role — it’s a chance to build a career where your people skills truly matter. We promote from within and provide the training and support you need to grow into leadership opportunities.

Compensation & Benefits

• Competitive pay

• Excellent Benefits – 90% coverage for medical, dental, and vision

• 401(k) – Investing in your future with us

• Paid Time Off – 10 PTO days (15 after your first year) + 10 paid holidays to rest and recharge

Apply today and start your journey in patient care.

Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply.

In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $25-26.50 hourly.