Eastvantage

Customer Experience Assistant - BGC JOB00950

Eastvantage  •  Commonwealth of Australia (Onsite)  •  2 months ago
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Job Description

Respond to live customer enquiries via live chat

- Manage all customer questions on social media direct messages Facebook and Instagram

- Manage customer service communications daily which includes

o organising exchanges/refunds or faults to be replaced

o keeping an accurate log of all faulty pairs/returns and key issues from customers

o organising credits-coupons for customers if necessary

o managing fraud cases

- Monitor and respond to all reviews on Product Review, Google Reviews and Facebook Reviews

- Customer Service Monthly report includes retention rates and NPS score

- Managing wholesale enquiries:

o Receive wholesale enquiries via HappyFox

o Send to CEO for approval (CEO confirm which Terms and Conditions, Currency and Margin)

o Send wholesaler Terms and Conditions, Currency and Margins

o If stockist signs Terms and Conditions send to CEO and email the Stockist Supply Chain Manager, Bookkeeper and Marketing Director emails details so they can process orders, assist with marketing and oversee payments

o Set up wholesale account on woocommerce for Stockist

- Yotpo and website approval of customer reviews daily

customer

- Monthly coupon-product sales tracking

1. Give a Pair sales (tracking monthly)

2. Coupons

3. Bundle Packs
Edit Job DescriptionJob Requirements1-2 years of BPO experience preferably with e-commerce account background
Eastvantage

About Eastvantage

At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 15 languages from our offices in the Philippines, India, Vietnam, Morocco, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed.

Industry
Consulting & Advisory
Company Size
201-500 employees
Headquarters
Sofia, BG
Year Founded
2010
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