Job Description

Our client, a well-established company operating in the automotive industry, is seeking a motivated and customer-focused Customer Experience Assistant to join their team.

The successful candidate will support the Customer Experience Manager in delivering excellent customer service, handling customer feedback and enquiries, and ensuring high levels of customer satisfaction.

Key Responsibilities

• Contact customers following their appointments to gather feedback on the services provided.
• Follow up on customer concerns, requests, and enquiries with the relevant departments.
• Record and manage customer complaints in the CRM system, ensuring timely follow-up and resolution.
• Prepare and submit customer feedback reports and share monthly insights with the Sales and Aftersales departments.
• Assist the Customer Experience Manager in achieving customer satisfaction targets.
• Provide information and guidance to customers regarding loyalty programmes and related enquiries.
• Maintain accurate records of customer interactions, feedback, and complaints.
• Work closely with internal departments to ensure a positive customer experience.
• Participate in training sessions and continuously develop customer service skills.
• Perform additional duties as assigned by management.

Requirements and Qualifications

• Minimum of 2 years of experience in a customer service role.
• A-level standard of education.
• Excellent written and verbal communication skills in English and Maltese.
• Proficiency in Microsoft Office and familiarity with CRM systems.
• Strong customer service and interpersonal skills.
• Good problem-solving abilities and attention to detail.
• Empathetic, adaptable, and professional approach when dealing with customers.
• Ability to work independently and as part of a team.
• Strong organisational skills and ability to manage multiple tasks effectively.

Benefits

• Health Insurance
• Loyalty Card
• Training and Development Opportunities

Apply Now!

Are you passionate about delivering excellent customer service and creating positive customer experiences? Apply now and take the next step in your career with our client's team!