FAVIO

Customer Experience Agent/Schedule Coordinator

FAVIO  •  Bridgetown, BB (Onsite)  •  5 hours ago
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Job Description


Overview:
Our client is highly innovative technological septic solutions and is looking to recruit a dynamic individual to fill the role of Customer Experience Agent/Schedule Coordinator.

Duties & Responsibilities:

  • Communicating effectively with external clients to schedule jobs timely and accurately.

  • Analyzing customer data and information and correctly entering information within the system.

  • Reviewing customer database and updating information for new and existing Clients and making callbacks for recurring clients.

  • Coordinating with Technicians and arranging work schedules according to demand and geographical requirements.

  • Daily updating system and uploading and updating videos and pictures of respective jobs.

  • Reviewing social media platforms for the company and doing any updates regarding marketing requirements.

  • Preparation of business and inspection reports

  • Drafting business correspondence as requested by Management.

  • Assisting with answering daily calls and providing information about services offered

  • Assisting in problem-solving for Technicians and offering septic solutions to Clients

  • Office workflow assistance and providing backup support for office operational needs.

Analytical

  • The ability to review and process information quickly and to
    apply it to our operational needs.

Technological

  • Quick learner with the ability to utilize various computer systems and familiarity with various social media platforms.

Interpersonal

  • The ability to interact and communicate effectively with both our internal and external clients with a high level of customer care.

  • The ability to work at a fast pace, answer medium to complex problems, and problem-solve effectively.

  • Works well with a team.

  • Coachable and Light-spirited.


Requirements


  • Minimum of 3 – 5 years’ experience in customer service/sales environment or administrative/operational capacity.

  • Marketing or accounting knowledge will be an asset.

  • Tertiary qualification or certification in Business Administration or Operation

  • Management or Marketing/Customer Service Management.
FAVIO

About FAVIO

FAVIO provide a range of Business Growth & Personal Professional Growth Solutions. These include Recruitment Advertising Management, Sales & Marketing lead generation, Pre - Hire & Staff Evaluation Assessments, Entrepreneur guidance programs and much more....

Industry
Consulting & Advisory
Company Size
1-10 employees
Headquarters
Bridgetown, BB
Year Founded
2015
Website
faviogroup.com
Social Media