Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility—continuously setting new standards for efficiency, sustainability, and excellence.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning. We are committed to building teams that reflect the customers we serve and creating an environment where everyone can thrive.
This is an exciting opportunity to connect with a global organization operating in a fast-paced and international environment. At Maersk, you will have the chance to build strong relationships with customers and collaborate with highly professional and diverse teams.
You will be part of a culture where you are valued, recognized, and supported in your development, while working alongside colleagues who are deeply committed to delivering for our customers, society, and each other.
As a Customer Experience Agent, you will:
Manage and monitor the end-to-end shipment process
Coordinate with various stakeholders involved in shipment handling
Act as an orchestrator of the overall shipment flow
Provide value to customers through effective and tailored business solutions
Resolve queries from customers, shippers, sales teams, and other stakeholders in a timely manner
Maintain a strong customer-centric approach and proactively prevent errors
Ensure all documentation is prepared accurately and submitted on time
Support customer retention and identify cross-sell/up-sell opportunities
Adhere to Standard Operating Procedures (SOPs) and internal guidelines
Respond to enquiries promptly and escalate when needed
Collaborate with the Commercial team to strengthen customer relationships
Monitor KPIs and ensure compliance with customer-specific requirements
Execute reports and additional tasks as required
Fluency in English and Italian
Experience in a customer-facing role, ideally in logistics or forwarding
Good understanding of logistics products, processes, and terminology
Proven ability to manage customer relationships and resolve issues effectively
Strong communication, influencing, and problem-solving skills
Ability to work in a matrix, multicultural environment
Customer-focused mindset with attention to detail
Self-motivated and performance-driven attitude
Contract type Fixed term or Permanent role
If you can see yourself as part of Maersk’s journey to become the Global Integrator of Container Logistics, we would love to hear from you.
📌 Please submit your CV in English
ply standards, yet can also make departures from established processes to resolve problems.
A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.
Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
The job requires limited job and business knowledge at the time of hiring.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive.
The company employs roughly 110.000 employees across operations in 130 countries.
