Customer Service Advisor
31 days holiday | Private healthcare | Enhanced pension | Discounted gym membership | Employee wellbeing support | Career coaching
Be the voice of GoFibre!
At GoFibre, we're connecting rural communities across Scotland and the North of England with world-class full fibre broadband. As we continue to grow, we're looking for a confident, customer-focused Customer Service Advisor to join our team in Berwick.
We're looking for someone who loves helping people, stays calm under pressure, embraces change and takes ownership of every customer interaction. You'll be speaking to customers who need answers, reassurance and solutions - often in fast-moving situations where no two days are the same.
If you're motivated by targets, thrive in a busy environment and enjoy turning challenging conversations into positive outcomes, we'd love to hear from you.
What you'll be doing
As one of the first points of contact for our customers, you'll play a vital role in shaping their GoFibre experience.
What we'll need from you
Why GoFibre?
We're building more than a broadband network - we're building connections that transform communities.
We're ambitious, fast-moving and growing quickly. That means plenty of opportunities to learn, develop and make a genuine impact. Our people are at the heart of everything we do, and we're proud of the supportive, down-to-earth culture we've created.
At GoFibre, you'll find:
Ready to join the team helping power the future of rural connectivity? Apply today and be part of the GoFibre journey.
#LI-SN1
GoFibre is a Scottish independent broadband builder and provider, bringing ultra-fast, affordable and reliable broadband to homes and businesses across Scotland and the north of England.
GoFibre is the trading name for GoFibre Holdings Ltd. Founded in 2017 in the Scottish Borders town of Duns. The company secured an investment of £164 million in early 2022 from Gresham House’s Sustainable Infrastructure strategy (BSIF), to accelerate its rollout of full fibre broadband throughout Scotland and the north of England.
In autumn 2022 GoFibre was awarded two multi-million-pound contracts under the UK Government’s Project Gigabit for Durham-Teesdale and North Northumberland. Project Gigabit is the UK Government’s programme enabling hard-to-reach communities to access gigabit-capable broadband.
GoFibre now has more 120,000 homes and businesses ready-for-service across more than 30 local areas. For more information, please see gofibre.co.uk/locations
The company is headquartered in Edinburgh, with engineering depots in Berwick-Upon-Tweed and West Auckland.
In July 2023, GoFibre launched the GoFurther Fund with the goal of supporting charities, community groups and other organisations within key build communities.
In 2024, GoFibre earned recognition as a highly commended Borders Business in the Scottish Borders Business Excellence Awards 2024.
With GoFibre, residential customers can access speeds of between 150Mbps and 1Gbps, with pricing starting from only £29 per month. Individuals and businesses can check availability and register their interest in full fibre broadband by visiting gofibre.co.uk/check
