Have you ever wanted a career with purpose?

Through vision, passion, and sheer hard work, we’re now New Zealand’s largest aged care and dementia care provider. As one of New Zealand’s leading healthcare organisations we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.

In this role, you will play a pivotal role in supporting the seamless delivery of an exceptional customer service, enhancing the overall customer experience. You will be responsible for providing a variety of administrative support to the customer experience team, ensuring the effective management of customer enquiries, feedback, and related operational tasks. This will also include conducting detractor telephone call backs to garner customer feedback.

Where you will make an impact

• Customer Administration and Data Management
• Internal Communication and Collaboration
• Process Improvement and Documentation
• Customer Service Support

About You

The ideal candidate will be naturally proactive and resourceful and will need to be very detail-oriented and organised. You will need a genuine passion about delivering outstanding service while collaborating with cross-functional teams to improve processes and customer satisfaction.

In addition, you wil be able to demonstrate:

• Minimum of 1-2 years in a customer service or administration role
• Excellent verbal and written communication skills
• Ability to work collaboratively in a team environment
• Strong organisational and time management skills with the ability to prioritize tasks effectively
• Experience with customer service management software or CRM tools (e.g., AWS, VCare) is desirable
• Strong Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software
• A proactive approach to problem-solving and attention to detail
• A customer-first attitude with a passion for enhancing customer experiences

Extra Reasons to Belong

• Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members
• Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave
• Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers
• Professional Development – in-house and external training and development

To express your interest, please submit an online application with your CV and we’ll reach out to chat about how you can progress your career with Bupa.