Baker Tilly Staples Rodway

Customer Experience Administrator

Baker Tilly Staples Rodway  •  New Plymouth, NZ (Onsite)  •  26 days ago
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Job Description

The opportunity

You will be responsible for first impressions - whether it’s through a phone call, a visit, a proposal or report, you will provide a level of customer service that would win over the harshest critic! Our front desk area is the first thing our visitors experience whether here for a meeting, an event, or to pick up files. Recognising the importance of our people, we have a team close by to provide cover whenever you need it.

As well as managing our front desk, you will also take a lead in organising and hosting our onsite networking events, planning and organising the events, and helping the attendees feel at ease and welcome in our office. Your involvement doesn’t stop there … you will also provide administrative support to our marketing team to ensure consistency of our brand on client facing documentation, like formatting a report or proposal to brand guidelines, or updating our intranet - so there is plenty of variety in the role!

About you

We like to set people up for success, so to get the most out of this role you will have:

  • Previous experience in a corporate reception
  • Previous experience working with a corporate brand
  • Previous experience organising client events
  • A true passion for people, making them feel at ease, and helping them make connections
  • Outstanding organisation and prioritisation skills, as well as initiative and a keen eye for detail
  • The ability to take ownership, and think on your feet to solve the challenges that cross your desk
  • Advanced skills in the Microsoft Office Suite including; Outlook, Teams, Word, PowerPoint and SharePoint
  • Knowledge of Tikanga Māori principles is also useful

Why us

Our Firm believes in customer service, developing our team members and providing exceptional quality business solutions to our clients. We work hard but provide a fun, supportive environment where you are constantly learning new things and can take ownership of your role. With an active social club who organise a variety of functions, there is something fun for everyone to get involved in!

If this type of environment and role appeals to you - apply now! Applications close on Sunday 23 November 2025.

Baker Tilly Staples Rodway

About Baker Tilly Staples Rodway

Baker Tilly Staples Rodway has been one of New Zealand's most trusted independent accountancy firms for more than 70 years.

We pride ourselves on offering big firm capabilities with a personalised touch. We have 58 partners, nearly 400 staff and a wealth of knowledge across eight offices in seven regions.

As a member of Baker Tilly International we also partner with independent practices in key financial cities worldwide.

We’re proud to serve our community and those who want to do business here. Let us help you crunch the numbers, realise opportunities and take your company to the next level.

OUR SERVICES

Our professional advisors can support you with:

• Audit, Assurance & Risk Management

• Business Advisory

• Taxation

• Business Recovery

• Corporate Advisory

• Human Resources

• Information Technology

• Other specialist services

OUR OFFICES

We have offices in Auckland, Christchurch, Hawke’s Bay, Taranaki, Tauranga, Waikato and Wellington.

HOW CAN WE HELP?

Whether you’re trying to establish a business, make it more profitable or adhere to legislation while maximising performance and potential, we understand doing business in New Zealand.

We have worked with some clients for several generations and know building strong relationships is key to continuity and lasting success.

We care about your ambitions and are committed to helping you grow your wealth, using our deep knowledge to come up with practical solutions and innovative ideas. We also think proactively about what services would help you, and how to make them affordable and effective.

WORKING FOR US

Our partners and staff are our most valued resource. Many began their professional development with us and are now senior members of our friendly team. We’re looking for people who love what they do and have a desire to succeed, and welcome your application to join us.

Industry
Accounting & Tax
Company Size
201-500 employees
Headquarters
Nationwide, NZ
Year Founded
1945
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