Job Description

Carbiz are looking for highly enthusiastic, personable, and detail-oriented individuals to join our Assessments team as Customer Excellence Representatives.

About Us:

Carbiz is proud to be a HRD 5 star employer of choice – 2025 We’re more than just an award-winning vehicle replacement provider. We’re committed to keeping our customers’ lives moving when their car can’t, offering seamless accident management that helps individuals, families, and businesses stay mobile and connected. With over 10,000 5-star reviews and multiple industry accolades, including Business Concept’s ‘Automotive Awards 2022, 2023, 2024’, ‘Australia's Best Accident Replacement Service’ for three consecutive years from ProductReview.com.au and more, we’ve earned a trusted reputation for delivering reliable like-for-like vehicles when they’re needed most.

By providing quick and efficient solutions, Carbiz helps people navigate life’s unexpected disruptions, making a meaningful impact on the community we serve.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;

• Love what we do - We are passionate about delivering for our customers, team, and partners every time.
• Better than yesterday - We grow each day, learning from our experiences.
• Win with trust - Lead the market by being trusted, reliable and helpful.
• Collaborative core - Working smarter together.
• Valuing people - We respect our people, encourage their development, and reward their performance.

Perks & Benefits:

• Additional earnings through weekend penalty rates (on top of base), overtime, and bonus incentives.
• Ongoing training, support, mentorship and opportunity for career development.
• Collaborative team culture and surrounded by like-minded individuals.
• Head office located < 10 mins walk from Mascot Station.
• Novated lease options including Flare Benefits program.
• Monthly office lunches and birthday celebrations.
• Great workplace culture and team environment.
• Celebration of major events.
• Study assist program- that's right- we pay YOU to study!

About the Role

• Conduct thorough assessments of claims to ensure accuracy and validity, determining the appropriate course of action for each case.
• Act as the primary point of contact between external stakeholders, such as insurers, repair shops, and towing companies.
• Work closely with various internal teams, including operations, on-hire staff, and senior management to ensure seamless service delivery and resolution of claims.
• Perform detailed investigative tasks to gather all necessary information and documentation.
• Provide exceptional customer service by addressing client inquiries, offering guidance throughout the claims process, and ensuring clients receive timely updates.
• Maintain accurate records of all interactions and decisions, preparing reports or updates as needed.

About You:

• Prior experience in a customer service role (ideal but not essential as we hire based on attitude and willingness to learn!).
• Flexibility to work evening shifts with a finish time of 9:30pm (preferred but not essential).
• Proficiency in Mandarin, Cantonese or other languages (desirable but not essential).
• Excellent verbal and written communication.
• Tech savvy and strong administrative skills.
• Embody an enthusiastic and empathetic personality.
• Thrives in a team-oriented and collaborative work environment.
• Detail-oriented and self-organised.