Job Description
At Daniels, we’re committed to delivering on our promises to customers at every touchpoint. As a Customer Excellence Business Partner, you will play a critical role in owning and protecting the customer experience across your region—ensuring issues are resolved, relationships are strong, and service consistently meets our standards.
This is a highly collaborative, fast-paced role where your ability to anticipate risks, influence outcomes, and follow through will directly impact customer retention and satisfaction.
This position is primarily remote but will require 30% travel to our facilities within our Mid-Atlantic Region.
What you will do
- Own the end-to-end customer experience across your region, ensuring issues are resolved and customers stay informed
- Drive resolution of service issues by coordinating cross-functional teams and maintaining accountability
- Monitor account health, identify risks early, and proactively intervene to protect retention
- Build and manage relationships with key accounts, leading service reviews and follow-ups
- Partner with Business Unit Customer Service teams to improve processes, capability, and performance
- Support customer communication during high-impact issues, ensuring clarity and consistency
- Analyze trends in customer feedback and performance, delivering actionable insights to leadership
What we are looking for
- 5+ years of experience in customer service operations, with leadership or senior-level responsibility
- Proven ability to influence and drive outcomes without direct authority
- Strong communication skills with confidence in customer-facing situations
- Experience working in fast-paced, cross-functional environments with shifting priorities
- Ability to analyze data, identify trends, and translate insights into actionBackground in logistics, healthcare, or regulated industries preferred
- High proficiency in Salesforce and Microsoft Office tools
- Must have the capability to travel 30% of the time within the Mid-Atlantic region
Why work for us
- Essential and stable industry – As a critical partner to healthcare, Daniels Health offers year-round job security in a recession-resistant field
- Mission-driven work – Make a meaningful impact by supporting safer, more sustainable medical waste management
- Strong safety culture – We prioritize your well-being with enhanced PPE protocols and a commitment to workplace safety
- Growth opportunities – Be part of a company that invests in its people and promotes from within
- Comprehensive benefits – Enjoy medical, dental, and vision coverage starting on Day One, plus additional wellness and insurance options
- Supportive team environment – Join a collaborative, values-driven culture where your contributions are recognized and respected
If you're looking for a stable, mission-driven role where your leadership makes a real impact, we’d love to hear from you. At Daniels Health, you’ll be part of a team that values safety, innovation, and people. Apply today and take the next step in your career with a company that’s transforming healthcare waste management for good.
