Merck Group

Customer Excellence Analyst

Merck Group  •  Mexico (Onsite)  •  2 hours ago
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Job Description

** Esta posición corresponde a una vacante temporal con una duración inicial de 12 meses (1 año) Se trata de una excelente oportunidad para contribuir a un proyecto estratégico, adquirir experiencia valiosa y generar un impacto significativo dentro de la organización **

Tu Rol:

  • Gestionar pedidos, seguimientos, devoluciones y reclamaciones.
  • Resolver incidencias relacionadas con órdenes, entregas, facturación y requerimientos de clientes, asegurando una experiencia positiva
  • Acompañamiento de consultas y solicitudes de clientes vía correo electrónico, teléfono y otros canales definidos por la compañía
  • Coordinar información y actividades con los equipos de Customer Service, Finanzas, Supply Chain y Comercial.
  • Garantizar la calidad e integridad de la información reportada.

Quién Eres:

  • Licenciatura concluida en Administración, Ingeniería Industrial, Negocios o carrera afín. (opcional)
  • 1 a 2 años de experiencia en Customer Service, Sales Operations, Business Support o funciones similares.
  • Experiencia en seguimiento a clientes, gestión de pedidos, resolución de incidencias y coordinación con equipos multifuncionales.
  • Manejo de Excel intermedio-avanzado.
  • Conocimientos de SAP, Salesforce o algún ERP/CRM (deseable).
  • Persona orientada al cliente, organizada, analítica y con gran atención al detalle.
Merck Group

About Merck Group

This channel is not intended for U.S. and Canadian visitors. Merck operates in the U.S. and Canada as EMD Serono in Healthcare, MilliporeSigma in Life Science and EMD Electronics in Electronics. An unaffiliated and unrelated company, Merck & Co., Inc., Kenilworth, NJ, US holds the rights in the trademark MERCK in the U.S. and Canada.

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We are Merck, a leading global science and technology company headquartered in Germany.

We are curious explorers, courageous pioneers, and ingenious inventors. Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Life Science, Healthcare, and Electronics.

Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and the planet.

We believe in the positive power of science and technology. It has determined our actions since 1668 and inspires us to continue researching for a future worth living. As a family-owned company with over 350 years of experience, we stand for sustainability, responsibility, and innovative strength.

We take pride in being a diverse and inclusive company that values and fosters the talents and abilities of our employees. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Work your Magic and join Merck.

Legal Disclaimer: www.merckgroup.com/en/legal-disclaimer.html

Data Privacy Declaration: www.merckgroup.com/en/privacy-statement

Industry
Chemicals & Materials
Company Size
10,000+ employees
Headquarters
Darmstadt, DE
Year Founded
Unknown
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