Job Description

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Customer Excellence Administrator – Cape Town

CEVA Logistics South Africa is seeking a dedicated and detail-oriented Customer Excellence Administrator to join our Warehouse Area Management team in Cape Town. This role is integral to supporting our commitment to delivering outstanding service excellence to our customers by ensuring efficient and accurate administrative processes within our logistics operations.

As a Customer Excellence Administrator, you will be the pivotal point for ensuring customer service transactions are handled efficiently and accurately within the warehouse and logistics environment. You will support the operational team by managing customer documentation, coordinating communication between internal teams and customers, and maintaining data integrity in line with company standards. Your contribution will improve overall customer satisfaction by facilitating smooth and timely logistics operations.

Key Responsibilities

• Manage and process customer orders, delivery schedules, and related documentation to ensure accuracy and completeness.
• Serve as the primary liaison between the warehouse, operations teams, and customers, ensuring clear and timely communication of service updates and issue resolutions.
• Monitor daily warehouse activities to ensure compliance with customer requirements and company policies.
• Support continuous improvement initiatives focused on customer service delivery and process optimisation within logistics operations.
• Maintain comprehensive and up-to-date records of customer feedback, queries, and resolutions, and escalate issues when necessary.
• Collaborate with cross-functional teams including operations, quality assurance, and transportation to coordinate service excellence.
• Prepare regular reports on customer service metrics, performance indicators, and operational challenges.
• Adhere strictly to health, safety, and security standards within the warehouse environment to maintain a safe working atmosphere for all colleagues and customers.

Candidate Profile

The ideal candidate will possess excellent organisational and communication skills, with a strong customer service orientation. Experience working within logistics or warehousing environments, supporting both Technical team and warehouse team will be advantageous. Proven ability to manage multiple tasks efficiently while maintaining accuracy and attention to detail is essential.

Required skills and qualifications:

• Proven experience in customer service administration or a similar role within logistics or supply chain contexts.
• Proficiency with MS Office applications, especially Excel and Word, and familiarity with warehouse management systems or ERP software.
• Strong interpersonal skills to effectively engage with customers and internal teams.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent written and verbal communication skills in English.
• Problem-solving mindset with the ability to identify and drive improvements.

What We Offer

Joining CEVA Logistics means being part of a global logistics provider that values innovation, collaboration, and continuous development. We provide opportunities for professional growth and a supportive working culture that encourages diversity and inclusion. You will be working in a dynamic environment where your contributions directly impact customer satisfaction and operational excellence.

Equal Opportunity Employer

CEVA Logistics South Africa is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you are passionate about delivering excellent customer service and wish to contribute to a leading logistics company, we welcome your application for the Customer Excellence Administrator position.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamili