Customer Enquiry Consultant
Full-time – 6-month contract
Camberwell, VIC
About the Role
As a Customer Enquiry Consultant, you will be the first point of contact for customers and families reaching out to BaptistCare for support and services. You will play an important role in creating a positive and welcoming experience by listening to customer needs, responding to enquiries with empathy, and connecting customers with the most appropriate service or team.
This is a customer-focused role where your ability to communicate clearly, build rapport and provide a seamless customer experience will make a meaningful difference. You will manage enquiries that come through via phone, email, and web, support follow-up activities, and work closely with internal teams to ensure customers feel supported throughout their journey with BaptistCare.
Every interaction is an opportunity to reflect BaptistCare’s values.
About You
You are a compassionate and approachable communicator who enjoys helping people and delivering exceptional customer service. You genuinely care about delivering a positive customer experience and take pride in helping vulnerable people and their families feel heard, supported and connected to the right care and services.
You will bring:
Additional Requirements
About us
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.
We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.
That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.
How to Apply
Click 'Apply Now' to submit your application.
Only short-listed applicants will be contacted.
BaptistCare – Inspired by Jesus to champion care for all.
Baptistcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
