Job Description

The Customer Engineer Escalation position plays a critical role as a member of assigned Global Customer Service Teams for AAI-based accounts. The person taking on this role will be expected to demonstrate a thorough understanding of the Advantest PS organization, business objectives, delivery processes, and support product offerings.

This position will be expected to work collaboratively with other members of the Field Service management team, Sales, Applications, factory teams, etc. and will represent AAI PS as the accountable focal point for the execution of PS responsibilities in assigned AAI accounts.

As a Customer Engineer Escalation, you will be responsible for coordinating the account support activity in their assigned AAI-based accounts. Some key elements of this objective will be the following: close collaboration with sales, AE, and factory to ensure alignment and “Customer Team” approach to managing their assigned accounts. The successful candidate will play a key role in driving the overall customer satisfaction (CX) of the assigned account.

As a member of the global support team, you will be a key contributor to the account playbook to ensure good understanding of customer needs, coordination of support activities, and communication of site activities and status. Regular reviews with key customer contacts to understand needs and establish trust.

Direct ownership and escalation point for all production service-related matters, ensuring timely engagement of appropriate resources and clear communications with customer and account team throughout the process of resolution and take full ownership and accountability in assigned accounts for PS support of NPI, product engineering, production ramp, and production sustaining activities in upstream and downstream environments.

The business objective of this position is to improve management and execution of customer support for assigned accounts through:

• Enhanced and consistent customer engagement, including regular customer review meetings.
• Improved alignment and collaboration with the entire customer team, including PS, Sales, SADM, Operations, R&D, etc.
• Transparent and consistent support delivery according to Account Playbooks and Account Management Plans
• Established and accurate reporting and KPIs

Qualifications

Minimum Qualifications:

• Bachelor’s degree or experience in a related field required.
• Experience in project management.
• Fluent in English.
• Travel will be required up to 20% <24 hours’ notice on travel may be experienced occasionally).

Preferred:

• Supporting ATE equipment, Advantest 93K experience an advantage.

About Advantest

Advantest America Inc. is part of Advantest Corporation, the world's largest provider of automated test equipment (ATE) for the semiconductor industry. The company designs and manufactures cutting-edge testing solutions that help semiconductor manufacturers ensure the quality and performance of their products. Advantest is known for innovation, reliability, and a strong commitment to supporting its customers and employees.

Our Purpose & Values:
Mission: Improve lives through advanced technologies and customer-focused innovation.
Vision: Be the most trusted and valued test solution provider in the semiconductor value chain.

Core Values:
I- Innovation is our Lifeblood
N- Number One is Our Aspiration
T- Trust is our Foundation
E- Empowerment is Our Motivation
G- Global is our Reach
R- Respect is our Heart
I - Inclusion and Diversity is Our Commitment
T- Teamwork is our Approach
Y- Yes is Our Attitude

Why Join Us

At Advantest, innovation starts with people. We're looking for curious, capable, and collaborative individuals ready to shape the future of semiconductor technology. You'll join a global team where your ideas are valued, your growth is supported, and your work makes a real impact.

We foster an integrity-centered culture, where honesty, inclusion, and respect are the foundation of everything we do.

Benefits Overview

* Global Bonus Program: Performance-based bonuses paid twice yearly.
* 401(k) Plan: Pre-tax retirement savings with company match.
* Medical, Dental & Vision: Multiple plan options including HMO, PPO, and HSA.
* Income Protection: Life, disability, and accident insurance at no cost.
* Flexible Spending Accounts: Healthcare and dependent care options.
* Employee Assistance Program: Free support for personal and work-related issues.
* Flexible Time Off: Accrual starts at hire, increases with service.
* Paid Holidays: 13 company holidays annually.

Salary Range

Bay Area Target Salary Range $133,550 - $206,400 DOE

State of California Development

EEO Statement

EEO Statement
Advantest is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Advantest to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

The Advantest Way - Diversity, Equity, Inclusion and Belonging
At Advantest, diversity, equity and inclusion are at the core of who we are. We are continuing to build a culture where everyone feels a sense of belonging through our DE&I programs & initiatives. We strive to have a diverse, equitable and inclusive workplace to enable us to attract and retain candidates that feel a sense of purpose and empowerment. Our commitment to DE&I is unwavering and we are steadfast in our mission to continuously foster an environment of respect, trust and transparency. We value diversity and inclusion and believe employees of all backgrounds contribute to our ongoing success. At Advantest, we celebrate and support the needs of our employees regardless of race, color, ethnicity, national origin, religion, age, disability, gender (including gender expression and gender identity), sex and sexual orientation. DE&I at Advantest is more than words to us, they are the Advantest Way.