Job Description

Customer Engineer - Power (Field Service Specialist)

Location: Gaziantep , Turkey

Field-Based Position

About the Role

Vertiv is seeking a Customer Engineer - Power (Field Service Specialist) to join our Service team in Turkey. This is a field-based position covering the region, with most customer visits taking place within approximately two hours of the Istanbul area.

As part of our field service organization, you will be responsible for the installation, commissioning, maintenance, troubleshooting, and repair of UPS and critical power systems at customer sites. This role is ideal for candidates with experience in field service, electrical systems, UPS equipment, or critical infrastructure environments.

Key Responsibilities

• Perform installation, commissioning, preventive maintenance, troubleshooting, and repair activities on UPS and battery systems.
• Carry out scheduled maintenance and service activities in accordance with Vertiv technical procedures and quality standards.
• Diagnose faults, perform technical inspections and measurements, and implement corrective actions.
• Provide technical support to customers, including participation in the 24/7 on-call service organization when required.
• Ensure all service activities are completed safely, professionally, and within agreed timeframes.
• Prepare and submit service reports, maintenance records, and fault documentation accurately and on time.
• Educate customers on equipment operation and basic maintenance procedures.
• Identify and report technical risks, equipment issues, and opportunities for improvement.
• Follow all company policies, quality standards, and Health & Safety requirements.
• Travel domestically and internationally when required.

What We're Looking For

• Qualification in Electrical Engineering, Electronics Engineering, or a related technical discipline from a vocational school, technical college, or university.
• Experience working with UPS systems, batteries, critical power infrastructure, or related electrical equipment.
• Ability to read and interpret electrical and electronic schematics.
• Experience using electrical testing and diagnostic equipment.
• Strong troubleshooting and fault-finding skills.
• Ideally 3-5 years of field service experience within UPS, power systems, electrical services, or a related technical industry.
• English language proficiency at B2 level or above, with the ability to understand technical documentation.
• Customer-focused approach with strong communication and teamwork skills.
• Willingness to work flexibly and participate in an on-call support rota.
• No restrictions on domestic or international travel.
• Valid Class B driving licence.

Why Join Vertiv?

• Opportunity to work with market-leading critical power technologies.
• Exposure to a wide variety of customer environments and infrastructure projects.
• A dynamic field-based role with autonomy and technical development opportunities.
• Hybrid flexibility when not attending customer sites or scheduled field activities.

#LI-KM3

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com