Job Description
Job Title:
Customer Engineer – Infrastructure – MECM (aka SCCM)/Intune (F/M/D)
Customer Engineer – Infrastructure – MECM (aka SCCM)/Intune
The MECM (aka SCCM)/Intune Customer Engineer will work directly with customers, as a consultant and technical advisor to:
- Design, Deploy, Review and Assess the health of the infrastructure and clients
- Upgrade, update and maintain the SCCM hierarchy
- Troubleshoot issues with infrastructure and clients
- Tune and optimize for performance
- Assist with reporting
- Assist in setting up SCCM Co-Management with Intune
- Assist in planning, reviewing and troubleshooting Software Updates feature
- Assist in planning, reviewing and troubleshooting Task Sequences
- Provide training in all areas of SCCM to ensure customer goals are met
Ideal candidate experience:
3 years working as a depth expert and technology owner or consultant for SCCM
Ability to present to multiple levels of customer leadership.
Ability to act as a consultant and architect for multiple customers.
Broad knowledge across multiple scenarios:
- Windows Desktop/Server Management using SCCM
- SQL Server, Active Directory, Certificates, IIS, DNS, Security
- Package/Application creation
- Desktop OS Upgrades using different approaches
- Intune and Co-Management experience
- SSRS Reporting and/or PowerBI experience
- PowerShell scripting
Deep level knowledge in at least 3 of the above categories
Technical Skills Requirements: Microsoft Endpoint Configuration Manager MECM (aka SCCM)/Intune:
Broad knowledge of ALL the MECM areas below, with deep understanding of (at least) 4 of the following:
Infrastructure
- Design
- Deployment
- Upgrades
- Maintenance, Health, Tuning
- Troubleshooting
Windows Desktop Upgrades
Software Updates
Compliance
Software Distribution
Security
Intune
SQL Server
Report Development
Network Troubleshooting
Related Skills:
- Active Directory
- DNS/Network
- SQL Server
- IIS
- Certificates
Tools
- SQL Profiler, PowerShell, Process Monitor
Location:
DEU Work-at-Home
Language Requirements:
Time Type:
Full time
