Job Description
Customer Engineer, Agent Builder
- Title of Role: Customer Engineer, Agent Builder
- Location: San Francisco, onsite
- Company Stage of Funding: Secondary Market — Software Development
- Office Type: Onsite
- Salary: $175K–$230K
We're representing a leading conversational AI platform that empowers brands to deliver exceptional concierge customer experiences. This company is at the forefront of software development, focusing on innovative solutions that enhance customer interactions. With a dynamic team and a commitment to excellence, they are redefining the standards of customer engagement in the AI space.
What You Will Do
- Collaborate with clients to deploy cutting-edge conversational AI solutions tailored to their specific needs.
- Utilize Python and REST APIs to integrate AI capabilities into various customer platforms.
- Provide technical support and solutions to ensure seamless operation of AI systems.
- Analyze customer feedback and system performance metrics to drive continuous improvement.
- Work closely with engineering teams to refine product offerings based on client requirements and industry trends.
Ideal Candidate Background
- 5–10 years of experience in a customer-facing engineering role, preferably in software development or AI.
- Proficient in Python and experienced with REST API integrations.
- Strong problem-solving skills with a focus on delivering exceptional customer support.
- Ability to communicate complex technical concepts to non-technical stakeholders.
Preferred
- Experience with AI technologies, particularly in conversational interfaces.
- Familiarity with enterprise software solutions and B2B environments.
- Knowledge of OpenAI technologies and their application in customer service.
Compensation and Benefits
The base salary for this role ranges from $175K to $230K, complemented by competitive equity options. This company offers a dynamic work environment and opportunities for professional growth within the AI and software development sectors.
