Kirby Risk

Customer Engagement Specialist

Kirby Risk  •  Lafayette, IN (Onsite)  •  1 day ago
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Job Description

Customer Engagement Specialist

Do you have a passion for customer service excellence? Are you interested in managing orders from quotations, scheduling, to accounts receivable? Can you negotiate?
If so, we want you on our team.

At Kirby Risk Service Center, we are the electrical wiring, control panel and mechanical manufacturing division of Kirby Risk Corporation. Our focus is to provide service and solutions from concept through on-time delivery that meet your Original Equipment Manufacturer (OEM) needs.

What You’ll Do as a Customer Engagement Specialist
In this role, you’ll be creating quotes, negotiating pricing, and scheduling orders to help drive profitability.

You’ll:
• Determines pricing for quotations
• Collaborates with purchasing to provide information for bidding raw components
• Communicates with production, purchasing, and shipping to ensure on time delivery to customers
• Maintains working relationship with internal and external customers to ensure customer service excellence
• Reviewing and resolving customer concerns, quality issues, and payment discrepancies involving the appropriate parties when necessary

What Makes You a Great Fit
• High School diploma/GED or equivalent work experience
• College level coursework or 2+ years relevant work experience
• Entrepreneurial approach to balance winning new orders while improving profit margin
• Strong math skills to accurately manage product cost data
• Strong interpersonal, customer contact skills, and telephone etiquette
• Demonstrates computer skills and aptitude; Microsoft Office required, with proficiency in PowerPoint, Word, and Excel

What to Expect in This Role
• Ability to lift up to 50 lbs. and adapt to varied work environments
• Travel to customer sites as needed
• Perform in a fast-paced manufacturing business environment
• Schedule: Monday–Friday, 8 am–5 pm

Why Kirby Risk?
Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on hard-working, engaged people who treat each other—and our customers—with respect and urgency.

When you join Kirby Risk, you’re not just taking a job—you’re joining a company where you can build a career.

Benefits That Work for You
We provide a complete package designed to support your health, career, and future:

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)

Ready to help customers keep their operations running at peak performance? Apply today and grow with Kirby Risk Service Center!

How to apply:
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com

WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
We will acknowledge all resumes received via email and respond to requests for help to complete your application.
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.

Equal Opportunity Employer
Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/

A Safe Workplace is a Drug-Free Workplace
Kirby Risk

About Kirby Risk

Kirby Risk Corporation is a multi-faceted company, dedicated to understanding and meeting our business partners'​ needs with innovative, effective solutions. Our experience and network of resources provide customers with reliable technical assistance, logistics management, communications systems and quality products that not only meet their requirements, but also enhance their competitive position.

With our main focus being solutions that help customers meet productivity objectives, Kirby Risk provides a wide range of services, including quality electrical supplies, electrical apparatus sales and repair services, wiring harness/cable manufacturing and quality industrial component manufacturing. Customer service is an integral part of Kirby Risk Corporation, with thirty-eight electrical supply locations throughout Indiana, Illinois and Ohio.

Kirby Risk Corporation is financially and strategically focused on helping customers address the growing competitive pressures to reduce costs, conserve resources, improve productivity and reduce the time to manufacture goods and services. We can provide total cost of ownership solutions, such as asset and integration management and consulting services that will allow manufacturers to quickly respond to industry trends.

Kirby Risk Corporation places a high value on its customers, employees, vendors and community relations. Going above and beyond what it takes to provide the right parts at the right time, to the right place, and at the right cost is not a sacrifice...it's a minimum requirement. Staying committed to this concept of "sacrificial service"​ has fueled Kirby Risk since 1926.

Today, Kirby Risk Corporation has evolved into a multi-faceted business with 7 operating business units:

Kirby Risk Electrical Supply

Kirby Risk Service Center

Kirby Risk Mechanical Solutions and Service

Kirby Risk Precision Machining

ARCO Electric Products

Wire Supplies

Intelligent Industry Solutions

Industry
Manufacturing & Production
Company Size
501-1,000 employees
Headquarters
Indianapolis, Indiana
Year Founded
1926
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