If you’re a creative thinker, eager to innovate and explore new possibilities, we can support you as you champion organisational change.
About the role
Are you looking for a role where every day brings new challenges, where you will work on unique regional water schemes, and where your ability to influence senior stakeholders genuinely shapes outcomes for communities? If so, this opportunity is ideal for you. With the flexibility to be based in either Karratha or Perth, you can choose the location that best suits your lifestyle and career goals.
As a Customer Engagement Specialist, you will play a central role in supporting major change initiatives across Regional WA. This is not just a communications role—it’s a position where you become the bridge between the organisation, customers, regional communities, and key industry groups. Your work will directly help customers understand changes, navigate impacts, and feel confident that their concerns are heard and addressed.
You’ll collaborate with a wide range of internal teams including senior leadership, maintenance and reliability, operations and project groups, ensuring consistent messaging and smooth delivery of change. Externally, you’ll work with high‑profile customers, community groups, peak bodies, and other stakeholders to ensure strong relationships are built and maintained.
This role is perfect for someone who enjoys variety, problem‑solving, and meaningful engagement. You’ll help identify emerging issues, resolve problems early, and ensure business processes keep running efficiently, especially in regional settings where customer relationships, trust, and clear communication are essential.
Alongside this, you’ll represent the organisation in important discussions, contribute to strategic planning, and advocate for customer needs to help shape better outcomes across the state.
If you’re passionate about working with people, improving customer experience, supporting community outcomes, and influencing senior stakeholders, this role offers a unique opportunity to make a real impact.
Who are we?
When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.
If you’re driven to make a meaningful contribution, you’ve come to the right place.
Real benefits that matter
Discover more benefits we offer to support the unique and individual ways our employees live.
What you can expect with this role
Your skills and experience
For this role, we are looking for great talent with:
Ready to thrive as you shape WA’s water future? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.
Applications close 5th April 2026
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.
To read our diversity and inclusion statement, please visit our website
We’re the principal supplier of water, wastewater and drainage services in Western Australia to hundreds of thousands of homes, businesses and farms, as well as providing bulk water to farms for irrigation.
Our services, projects and activities span over 2.6 million square kilometres. We have regional offices in Perth, Bunbury, Albany, Karratha, Geraldton, Northam and Kalgoorlie which allow our employees to provide a high level of professional expertise to customers.
We have over 3,500 employees and manage an asset base of over $37 billion in water supply, wastewater, drainage infrastructure and bulk water for irrigation.
We’re owned by the Western Australian Government and are accountable to our sole shareholder, the Minister for Water, for delivery of our services in a commercial manner. Most of our surplus is returned to the government as a dividend to contribute to the development of the state, with the remainder reinvested in capital works.
Water Corporation was created in January 1996, in a restructure of the water industry in Western Australia. The Water Authority in turn had been created in 1985 through a merger of the former Metropolitan Water Authority, which operated in Perth, the state capital, and the water and wastewater operations of the former WA Public Works Department. We’re the seventh successive agency to deal with these services in Perth, Western Australia.
We're evolving...
Living on the world’s driest continent, the biggest challenge we face is reducing the impact of climate change.
It’s never been more important to work collaboratively with government, industry, and the community, to secure our water future and take care of our home state.
To support these efforts, our vision focuses on our operations having the lowest possible environmental impact, are safe for all, and are delivered at the lowest total cost.
