EVA pharma

Customer Engagement Manager

EVA pharma  •  Giza, EG (Onsite)  •  4 months ago
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Job Description

Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.

We are seeking a passionate and talented Customer Engagement Manager to join our dynamic team.

The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.

Key Responsibilities:

    • Lead and execute a global omnichannel customer engagement strategy aligned with business goals, overseeing and guiding Omnichannel Specialists across global clusters.
    • Define, optimize, and continuously improve customer journeys and touchpoints across markets.
    • Drive customer-centric decision-making using data, insights, and market trends.
    • Align global and local engagement plans in collaboration with cross-functional teams.
    • Advance digital and next-generation engagement models to enhance the customer experience.
    • Track and optimize performance using KPIs (NPS, ROI, sales impact).
    • Maximize ROI through effective engagement mix, prioritization, and resource allocation.
    • Ensure full compliance with company policies, industry standards, and local regulations.
    • Lead global insights gathering to improve content, channels, and communication effectiveness.
    • Enable omnichannel capability building, coaching, and upskilling across markets.

Requirements

    • Minimum of 12 years of total professional experience, with strong exposure to customer engagement, omnichannel, marketing, or commercial excellence.
    • Proven experience in regional or global roles within complex, multicultural environments.
    • Strong analytical capabilities with demonstrated experience in data-driven decision-making and KPI management.
    • Solid understanding of digital transformation, omnichannel strategies, and customer experience models.
    • Strong stakeholder management, communication, and leadership skills across cross-functional and geographically diverse teams.
    • Mandatory experience in pharma, healthcare, or other highly regulated industries.
    • Bachelor’s degree in business, Marketing, Life Sciences, or a related field; a master’s degree is an advantage.
    • Fluency in English is required; additional languages are a plus.
EVA pharma

About EVA pharma

EVA Pharma is dedicated to improving access to affordable, high-quality medicines around the world, focusing on three core pillars: innovation, development and sustainable access. The company leverages cutting-edge technology at two research centers bringing first-of-its-kind capabilities to the Middle East and Africa including mRNA research and development from AI prediction to biological products.

With a 5,000-strong team of professionals, EVA Pharma produces more than one million healthcare products a day at four state-of-the-art manufacturing facilities, which are internationally recognized for innovation, and have been approved by multiple regulatory agencies.

Guided by a relentless drive to ensure sustainable access to pressing yet unmet disease areas, the company’s product portfolio focuses on twelve therapeutic areas: Anti-infectives, metabolic health, bone, neuroscience, oncology, respiratory, gynecology, urology and andrology, pediatrics, ophthalmology, gastrointestinal tract, family medicine to meet both local and international demand.

EVA Pharma is one of the fastest-growing healthcare companies in the Middle East and Africa, with an extensive pan-African presence, while operating in more than 60 countries worldwide.

Industry
Chemicals & Materials
Company Size
5,001-10,000 employees
Headquarters
Haram, EG
Year Founded
1997
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